Outsourcing is a wonderful thing, isn't it?
-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Don
Brown via MIDRANGE-L
Sent: Tuesday, May 19, 2020 3:58 PM
To: midrange-l@xxxxxxxxxxxxxxxxxx
Cc: Don Brown <DBrown@xxxxxxxxxx>
Subject: IBM Surveys in relation to colsed tickets - but WHAT TICKET???
IBM sends out survey requests by email after closing a support case/ticket.
The request provides no information whatsoever as to which ticket it relates
to, not even a reference number.
I received three of these this morning as I commonly will open cases for
myself and customer issues.
So for every survey this morning I selected option 5 (range was from 0 -
10) for would I recommend IBM and in each of the comments I put; "As I do
not know what case this survey relates to I can not provide any comment"
and selected the option to not provide any further survey answers.
Wonder if anyone will take any notice at all ...
<snip>
We recently sent you an email about your experience with IBM i Operating
System v7 and program products and noticed that you have not yet shared your
feedback. At IBM, we make it a priority to listen to our clients and want to
continuously improve on our offerings. So, we would love your candid
feedback on how we are doing. Please take a moment to answer a few short
questions about your experience.
You can begin the survey by answering this question:
How likely are you to recommend IBM i Operating System v7 and program
products to a colleague or business partner?
</snip>
Cheers
Don
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