IBM Surveys in relation to colsed tickets - but WHAT TICKET???

IBM sends out survey requests by email after closing a support
case/ticket.

The request provides no information whatsoever as to which ticket it
relates to, not even a reference number.

I received three of these this morning as I commonly will open cases for
myself and customer issues.

So for every survey this morning I selected option 5 (range was from 0 -
10) for would I recommend IBM and in each of the comments I put; "As I do
not know what case this survey relates to I can not provide any comment"
and selected the option to not provide any further survey answers.

Wonder if anyone will take any notice at all ...

<snip>
We recently sent you an email about your experience with IBM i Operating
System v7 and program products and noticed that you have not yet shared
your feedback. At IBM, we make it a priority to listen to our clients and
want to continuously improve on our offerings. So, we would love your
candid feedback on how we are doing. Please take a moment to answer a few
short questions about your experience.

You can begin the survey by answering this question:

How likely are you to recommend IBM i Operating System v7 and program
products to a colleague or business partner?
</snip>

Cheers
Don


______________________________________________________________________
This email has been scanned for computer viruses. Although MSD has taken reasonable precautions to ensure no viruses are present in this email, MSD cannot accept responsibility for any loss or damage arising from the use of this email or attachments.
______________________________________________________________________