Re: IBM i support

[B Stone <bvstone@xxxxxxxxx>]

Its sure not like it used to be in the 80 and 90s that's for sure.  I
remember calling and talking to the developers because they worked on that
part of the software, and wanted to help.

These days they'd rather pay first level support to just drag out the
process.

Even when I tell a customer to contact IBM for support since it appears to
be an issue with their OS, APIs, etc, I can just feel a disgusting sign
from across the phone.


Bradley V. Stone
www.bvstools.com
Native IBM i e-Mail solutions for Microsoft Office 365, Gmail, or any Cloud
Provider!

On Mon, Nov 18, 2019 at 9:06 AM Rob Berendt <rob@xxxxxxxxx> wrote:

> I love it when you open a ticket about the HTTP Admin and they ask you to
> perform some MGTOOLS collection.  All well and good so far.
> But then you ask them if they can see if it works for them so they can try
> to duplicate it in house.  IBM's reply is something to the effect that it
> works for them on 7.3 leaving you to believe that support doesn't have
> access to IBM i 7.4.  Argh!!!!
>
> Rob Berendt
> --
> IBM Certified System Administrator - IBM i 6.1
> Group Dekko
> Dept 1600
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