Re: Opening a case with IBM

[DrFranken <midrange@xxxxxxxxxxxx>]

I guess that's not shocking since i 7.1 is out of support.

        - Larry "DrFranken" Bolhuis

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On 11/8/2019 9:04 AM, Kelley wrote:
> If you happen to still be on V7R1, QMGTOOLS still uses PMR numbers, it 
> has not been updated to case numbers. Found that out while working with 
> IBM yesterday. The FTP option, while available, doesn't work with PMR 
> numbers so you have to email the results.
>
> Kelley
>
> On 11/8/2019 7:43 AM, Rob Berendt wrote:
> > IDK if I've just been working on so much low level stuff lately but I 
> > think I am going to attach certain data to every new ticket I open.
> >
> > First, make sure you have a copy of QMGTOOLS on your system, and, that 
> > it is current.
> > https://www.ibm.com/support/pages/mustgather-how-obtain-and-install-qmgtools-and-keep-it-current 
> >
> >
> > Verify currency again
> > ADDLIBLE QMGTOOLS
> > GO MG
> > 13. Check IBM for updated QMGTOOLS
> > I had a system so far behind I had to run that twice.  Once to upgrade 
> > it from V7R2 to V7R4 and again to the current V7R4 version.
> >
> > Collect data.  This collects PTF listings, system status, etc.  Often 
> > the defaults are good.  Today I also took the vlog option.
> > 1. System Snapshot
> > When it is done you will get a message like
> > Zip file created: /tmp/GDIHQ_SYSSNAP0004.zip
> >
> > Use that file name in
> > 10. FTP data to IBM
> > That may generate a message like
> > Job IBMSDDUU submitted. Check logfile /tmp/ibmsdduu/ibmsdduu.log
> > My machine may differ. I have a hot fix to qmgtools because of an 
> > earlier thread on this list where qmgtools was screwing up IP 
> > addresses on audit records.  Their workaround was to submit it to 
> > batch.  To see the status of that I used
> > dspf '/tmp/ibmsdduu/ibmsdduu.log'
> > When it is done you'll see the following at the bottom:
> > Transfer is complete
> >     transfered : 9,421,651 bytes
> >     speed      : 2617.1 kBytes/sec
> >
> > all transfers are complete - exit program
> >   ************End of Data********************
> >
> > That's probably what this option is for though
> > 11. View FTP to IBM statuses
> >
> > Remember PMR numbers are a thing of the past.  The old xxxxx.yyy.zzz.  
> > Now it's all case numbers TS#########.  I swear they use 9 digits so 
> > that TS######### adds up to 11 characters and you can't name work 
> > libraries the same as the case.  Oh well, for now the first two digits 
> > are zeros and I just drop the first zero.
> >
> >
> >
> > Rob Berendt
> > --
> > IBM Certified System Administrator - IBM i 6.1
> > Group Dekko
> > Dept 1600
> > Mail to:  2505 Dekko Drive
> >            Garrett, IN 46738
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