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  1.  Home
  2. MIDRANGE-L
  3. May 2019

RE: Usage limit help (CPI9E19/CPF9E72)

Rob, yes, they understand that with 1) a large customer with a strong
history of upgrades etc. and 2) the ability to show that the serial numbers
of the external chassis indeed moved. Been there several times particularly
when the storage is SAN. You're right NBD (assuming that means No Big Deal)


Smaller customers do not have the same flexibility. In this case the BP
needs to step up in a big way.


--
Jim Oberholtzer
Agile Technology Architects

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Rob
Berendt
Sent: Tuesday, May 07, 2019 7:18 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: RE: Usage limit help (CPI9E19/CPF9E72)

In our case, where we literally unplugged the cable for the expansion unit
drives from the P8 and plugged it into the P9 we were unable to enter
reduction keys. We told IBM the situation and they understood. NBD.

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of
Steinmetz, Paul via MIDRANGE-L
Sent: Monday, May 6, 2019 3:38 PM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxxxxxxxx>
Cc: Steinmetz, Paul <PSteinmetz@xxxxxxxxxx>
Subject: RE: Usage limit help (CPI9E19/CPF9E72)

Been there, done that.
We had a very similar issue.
The reduction keys were throwing an error, could not enter them.
On the old system, you also need reduce the virtual processor settings to 1
desired and 1 max before entering the reduction keys.

Paul

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxxxxxxxx] On Behalf Of
Justin Taylor
Sent: Monday, May 06, 2019 2:22 PM
To: Midrange Systems Technical Discussion
Subject: RE: Usage limit help (CPI9E19/CPF9E72)

OK. I've been the squeaky wheel, but I guess I need to squeak louder.

Thanks



-----Original Message-----
From: Jim Oberholtzer [mailto:midrangel@xxxxxxxxxxxxxxxxx]
Sent: Monday, May 06, 2019 9:35 AM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: RE: Usage limit help (CPI9E19/CPF9E72)

On and upgrade like you are describing, it's likely the key center is
waiting on the reduction key data from the old system.

Check the keys (WRKLICINF) for 5770SS1 - 5050, 5051, and 5052. Those sound
like the ones you are referring to.

The process to move software from one serial number to another is not
complicated but detailed.
1) BP orders reduction keys for donor machine, Key center provides them.
They are good for a limited time
2) you enter the keys into the donor machine and get a series of screen
shots that show the keys were entered. This effectively turns the donor
machine into a vegetable. Instructions from the key center are precise, and
easy.
3) Screenshots back to key center, they usually respond within about 24
hours with new permeant keys for the new serial numbers.

The fact that so many days has gone by without your capacity keys showing up
suggests a foul up in the transfer. Assuming the donor machine is long gone
or cannot be powered up because you moved parts to the new system, you'll
have to provide proof the donor machine is no longer in production and not
being used. That can take many forms as requested by the Key Center.

The BP has to step up on this one.


--
Jim Oberholtzer
Agile Technology Architects

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Justin
Taylor
Sent: Monday, May 06, 2019 9:23 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: Usage limit help (CPI9E19/CPF9E72)

About 42 days ago, we upgraded from POWER7 to POWER9. Our business partner
did the upgrade and provided a Word document with our new license keys (the
IBMi commands). I copied-and-pasted the commands into a 5250 session to run
them. The next work day we started noticing CPI9E19 and CPF9E72 "Usage
limit" messages. Assuming it was related to a license key, I reentered all
the license keys. That made no difference, so I installed them directly off
IBM's website. Still no change.

Our business partner tells us every week that they're still waiting on IBM
to get this resolved. The grace period is down to 28 days, and I'm starting
to get nervous. How long does IBM normally take on these kinds of things?
Is this something I should take up directly with IBM?

I appreciate any thoughts/suggestions/advice.

Thanks


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