I don't have trouble opening tickets, nor attaching files.
Then again, never a week goes by when I don't open a ticket therefore I stay pretty current.
-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Justin Taylor
Sent: Wednesday, April 3, 2019 1:05 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: RE: Submitting an issue
I've given up on attaching those on my own. Inevitably, support will still ask for them. I'll explain that they've already been provided. It's just easier for me to wait until IBM asks.
YMMV
-----Original Message-----
From: Rob Berendt [mailto:rob@xxxxxxxxx]
Sent: Wednesday, April 03, 2019 9:40 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: RE: Submitting an issue
When you open the ticket attach a few files.
First do a DSPPTF OUTPUT(*PRINT) and use iACS to download the text(not pdf) file and attach that.
Then do a WRKPTFGRP, F6=Print and use iACS to download the text (not pdf) file and attach that.
If you have any jobs running with joblogs then do a DSPJOBLOG JOB(...) OUTPUT(*PRINT) to generate a spool file of the joblog and use iACS to download the text (not pdf) file and attach that.
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