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  3. December 2018

Re: ACS 5250 print screens not working after java change

Response on that PMR:

Jeff,

That is a known issue with java 11. You will want to report it to the open
community and then use a different java version.

Rachel Koll
507-286-6253
Staff Software Engineer
IBM i Global Support Center


On Thu, Dec 13, 2018 at 3:02 PM Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>
wrote:

Thanks, Rob.

Your service request number is 02302,442,000
<https://www-946.ibm.com/support/servicerequest/problemDescriptionSelect.action?srNumber=02302&branch=442&retainCountryCode=000&sourceAppl=XSR&sourceNode=prNode6&sourceTranId=28221544730947140&draft=0>
.


On Thu, Dec 13, 2018 at 2:52 PM Rob Berendt <rob@xxxxxxxxx> wrote:

That's the new SalesForce system for entering cases. Notes/Domino and a
few other products have been moved there. Much of the IBM i stuff is
still on the legacy system at
https://www.ibm.com/support/servicerequest/Home.action


Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1
Group Dekko
Dept 1600
Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





From: "Jeff Crosby" <jlcrosby@xxxxxxxxxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Date: 12/13/2018 02:29 PM
Subject: Re: ACS 5250 print screens not working after java change
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>



Trying to create a PMR, which I haven't done in ages.

I'm at this page: https://www.ibm.com/mysupport/s/createrecord/NewCase

Gave it a title. It's asking for a product. I've searched on ACS, Access
Client Solutions, and IBM i and it's finding nothing. Am I in the wrong
place?



On Thu, Dec 13, 2018 at 2:04 PM David Gibbs via MIDRANGE-L <
midrange-l@xxxxxxxxxxxx> wrote:

On 12/13/2018 12:59 PM, Jeff Crosby wrote:
No can do Rob. Win7 does not have the Microsoft print to PDF. I do
have PDF Creator though and landscape is fubared in it too.

I get similar bad results printing in landscape to Adobe PDF also.

It's not a driver problem, I doubt it's a Java problem.

Definitely log a PMR.

david



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260-422-7531
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Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
direct.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.




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