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Paul Nelson
Cell 708-670-6978
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nelsonp@xxxxxxxxxxxxx
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
DrFranken
Sent: Thursday, October 04, 2018 9:23 AM
To: Midrange Systems Technical Discussion
Subject: Re: ibm.com / mysupport ?? Working for anyone?
Do you mean like "You're making that date up!" sort of reference??
If you call 1-800-IBM-SERV while you're waiting they repeatedly tell you
that all Sev 2 and 3 tickets will be required to be open on line as of
that date.
As rob mentions though it's truly the best way to do so except when you
have no internet. Or you don't have that piece of hardware or customer
connected to your profile. So now if I can't get Internet and I have a
Sev 2 or 3 issue I must lie to IBM and put the PMR in on the wrong
system just to get the ticket open. There won't be any data issues with
that down the line. ;-)
- Larry "DrFranken" Bolhuis
www.Frankeni.com
www.iDevCloud.com - Personal Development IBM i timeshare service.
www.iInTheCloud.com - Commercial IBM i Cloud Hosting.
On 10/4/2018 10:17 AM, Jack Woehr wrote:
What's a reference on that Oct. 15th date please?
On Thu, Oct 4, 2018 at 8:15 AM, Paul Nelson <nelsonp@xxxxxxxxxxxxx> wrote:
After October 15th, I'll assign the support activity to a younger
colleague.
:-)
<<all SEV 2 and 3 calls will be REQUIRED to be entered on line starting
October 15th.>>
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