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So what happens now if you're an admin who happens to work 2nd or 3rd shift?
Scott Lindstrom
-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxx> On Behalf Of Steinmetz, Paul
Sent: Friday, June 29, 2018 1:29 PM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxx>
Subject: Did IBM change PMR support call back policy during off shift?
I had a critical issue last night, already had an open PMR, sev 2.
Called IBM, call center rep stated I would get a call back the next day between 8 and 5.
I stated we have 24x7 coverage.
Call center rep stated the only way to receive a call after 5 and before 8 is if it is a sev 1.
Previously, I would receive call backs on Sev2 during off shift.
Thank You
_____
Paul Steinmetz
IBM i Systems Administrator
Pencor Services, Inc.
462 Delaware Ave
Palmerton Pa 18071
610-826-9117 work
610-826-9188 fax
610-349-0913 cell
610-377-6012 home
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