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I had a critical issue last night, already had an open PMR, sev 2.
Called IBM, call center rep stated I would get a call back the next day between 8 and 5.
I stated we have 24x7 coverage.
Call center rep stated the only way to receive a call after 5 and before 8 is if it is a sev 1.
Previously, I would receive call backs on Sev2 during off shift.
Thank You
_____
Paul Steinmetz
IBM i Systems Administrator
Pencor Services, Inc.
462 Delaware Ave
Palmerton Pa 18071
610-826-9117 work
610-826-9188 fax
610-349-0913 cell
610-377-6012 home
psteinmetz@xxxxxxxxxx<mailto:psteinmetz@xxxxxxxxxx>
http://www.pencor.com/
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