Re: Can't get http server started after 7.2 upgrade

On 3/31/2018 5:11 PM, David Gibbs wrote:

I just completed our 7.1 to 7.2 upgrade ... everything seemed to go
OK (after fiddling with PTF image catalogs a bit), but I can't get
the http server started.

The sysopr message queue is showing this:

HTP8002 - HTTP Server instance ADMIN failed. See the job log for job
/279155/QTMHHTTP for more information.

Obviously the job id is weird, but I found job 279155 owned by
QTMHHTTP and saw this in the joblog:

CPC1224 - A SIGKILL signal was received for the job. The action for
the signal was to terminate the job.

FWIW: After sorting out a problem with our SWMA, I was _finally_ able to open a PRM with IBM.

We ran a few MG tools, applied some PTFs, but wasn't able to get the problem solved.

Finally we did a webex.

We looked at the output of starting the server with '-vv' and saw to error messages that were significant (which I had actually seen before).

"Could not initialize random number generator" and "Permission denied".

The support rep looked at the random number generator device (/dev/urandom) and then noticed that the '/dev' directory and specific authorities for the QTMHHTTP user profile. The permissions were "*R", so the directory could be read but not entered. *PUBLIC had "*RX".

We removed the specific authorities for QTMHHTTP and the http server was able to start correctly.

Pretty obscure ... but the support rep said he would add a check for the /dev permissions in the MGTOOLS.

david