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Technote (troubleshooting)
Problem(Abstract)
QNTC problems with NetApp when using SMB2
Symptom
A QNTC connection to a NetApp server does not show any directories and does not log any errors.
Cause
NetApp does not correctly handle the SMB2 protocol. When QNTC requests a listing of the available shares, NetApp does not return any shares. The result is a working connection to a file server that appears to have no visible shares.
Resolving the problem
Until a fix can be obtained from NetApp to correct the defective behavior on the file server, the problem can be circumvented by forcing QNTC to use SMB1. The version of SMB used by QNTC is controlled through an environment variable, QIBM_ZLC_SMB_VERS. If the variable is not set or set to a value of 0, then QNTC will use SMB2 via an SMB1 negotiation, that is, it will send an SMB1 negotiation requesting SMB2 support. If set to a value of 1 it will only use SMB1 and if set to a value of 2, it will only use SMB2.
To circumvent the problem with NetApp file servers, run the command:
ADDENVVAR ENVVAR(QIBM_ZLC_SMB_VERS) VALUE(1) LEVEL(*SYS)
After setting the environment variable, start a new job and connect to the NetApp server from that job.
Thank You
_____
Paul Steinmetz
IBM i Systems Administrator
Pencor Services, Inc.
462 Delaware Ave
Palmerton Pa 18071
610-826-9117 work
610-826-9188 fax
610-349-0913 cell
610-377-6012 home
psteinmetz@xxxxxxxxxx<mailto:psteinmetz@xxxxxxxxxx>
http://www.pencor.com/
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