Re: P7 8205 571GB 10k RPM SAS SFF-2 Disk Drive (IBMi failure

[Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>]

It's like using swear words.  If you do it all the time, they mean nothing.

But if one almost /never/ swears and then you blurt one out, everybody sits
up and takes notice.

:)



On Thu, Mar 29, 2018 at 7:15 AM, Rob Berendt <rob@xxxxxxxxx> wrote:

> You left off the final good news at the bottom:
> No data loss and you wouldn't have even known it if it hadn't called in to
> IBM.
>
>
> Rob Berendt
> --
> IBM Certified System Administrator - IBM i 6.1
> Group Dekko
> Dept 1600
> Mail to:  2505 Dekko Drive
>           Garrett, IN 46738
> Ship to:  Dock 108
>           6928N 400E
>           Kendallville, IN 46755
> http://www.dekko.com
>
>
>
>
>
> From:   "Steinmetz, Paul" <PSteinmetz@xxxxxxxxxx>
> To:     "'Midrange Systems Technical Discussion'"
> <midrange-l@xxxxxxxxxxxx>
> Date:   03/28/2018 08:24 PM
> Subject:        P7 8205  571GB 10k RPM SAS SFF-2 Disk Drive (IBMi failure
> Sent by:        "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>
>
>
>
> Had a 571gb 10k drive fail last night at 21:46:54.
> Machine called home to IBM, was notified by hardware support by 10:00 PM
> of the issue.
> Hardware support sent the call to dispatch, to be notified by CE within an
> hour to schedule replacement.
> So far, so good.
>
> Now the bad news.
> 8 hours later, still no call from CE.
> Called hardware support back, the "dispatch call" got lost in the "bit"
> bucket.
> Call was re-dispatched.
> CE ordered the part at 6:42.
> Part arrived at 10:00 am via courier.
> Replaced by 10:15.
> Disk drive rebuild time - 10 hours.
> Completed by 20:15.
> .
>
> This was my 5th 571gb failure since 2012.
>
> Thank You
> _____
> Paul Steinmetz
> IBM i Systems Administrator
>
> Pencor Services, Inc.
> 462 Delaware Ave
> Palmerton Pa 18071
>
> 610-826-9117 work
> 610-826-9188 fax
> 610-349-0913 cell
> 610-377-6012 home
>
> psteinmetz@xxxxxxxxxx<mailto:psteinmetz@xxxxxxxxxx>
> http://www.pencor.com/
>
> --
> This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing
> list
> To post a message email: MIDRANGE-L@xxxxxxxxxxxx
> To subscribe, unsubscribe, or change list options,
> visit: https://lists.midrange.com/mailman/listinfo/midrange-l
> or email: MIDRANGE-L-request@xxxxxxxxxxxx
> Before posting, please take a moment to review the archives
> at https://archive.midrange.com/midrange-l.
>
> Please contact support@xxxxxxxxxxxx for any subscription related
> questions.
>
> Help support midrange.com by shopping at amazon.com with our affiliate
> link: http://amzn.to/2dEadiD
>
>
> --
> This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
> To post a message email: MIDRANGE-L@xxxxxxxxxxxx
> To subscribe, unsubscribe, or change list options,
> visit: https://lists.midrange.com/mailman/listinfo/midrange-l
> or email: MIDRANGE-L-request@xxxxxxxxxxxx
> Before posting, please take a moment to review the archives
> at https://archive.midrange.com/midrange-l.
>
> Please contact support@xxxxxxxxxxxx for any subscription related
> questions.
>
> Help support midrange.com by shopping at amazon.com with our affiliate
> link: http://amzn.to/2dEadiD