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  1.  Home
  2. MIDRANGE-L
  3. March 2018

Re: P7 8205 571GB 10k RPM SAS SFF-2 Disk Drive (IBMi failure

It's like using swear words. If you do it all the time, they mean nothing.

But if one almost /never/ swears and then you blurt one out, everybody sits
up and takes notice.

:)



On Thu, Mar 29, 2018 at 7:15 AM, Rob Berendt <rob@xxxxxxxxx> wrote:

You left off the final good news at the bottom:
No data loss and you wouldn't have even known it if it hadn't called in to
IBM.


Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1
Group Dekko
Dept 1600
Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





From: "Steinmetz, Paul" <PSteinmetz@xxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'"
<midrange-l@xxxxxxxxxxxx>
Date: 03/28/2018 08:24 PM
Subject: P7 8205 571GB 10k RPM SAS SFF-2 Disk Drive (IBMi failure
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>



Had a 571gb 10k drive fail last night at 21:46:54.
Machine called home to IBM, was notified by hardware support by 10:00 PM
of the issue.
Hardware support sent the call to dispatch, to be notified by CE within an
hour to schedule replacement.
So far, so good.

Now the bad news.
8 hours later, still no call from CE.
Called hardware support back, the "dispatch call" got lost in the "bit"
bucket.
Call was re-dispatched.
CE ordered the part at 6:42.
Part arrived at 10:00 am via courier.
Replaced by 10:15.
Disk drive rebuild time - 10 hours.
Completed by 20:15.
.

This was my 5th 571gb failure since 2012.

Thank You
_____
Paul Steinmetz
IBM i Systems Administrator

Pencor Services, Inc.
462 Delaware Ave
Palmerton Pa 18071

610-826-9117 work
610-826-9188 fax
610-349-0913 cell
610-377-6012 home

psteinmetz@xxxxxxxxxx<mailto:psteinmetz@xxxxxxxxxx>
http://www.pencor.com/

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