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I strongly recommend you initially open the incident online instead of
over the phone. You can attach images of what you see in iNav, DSPFD,
etc. I've been known to make slide shows in PowerPoint.
But the biggest reason is that when you do it over the phone you may give
that person a detailed description only to find out they only wrote down
every 3rd word (if you're lucky).
Nothing stops you from calling in after you create it online and reference
that existing ticket. Just in case you think they aren't getting back to
you in a timely fashion when opened on line.
If you do this now for this ticket, you'll be all set to deal with support
in a crisis situation. So, get on it. :-)
Rob Berendt
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