RE: HelpSystems to help IBM - but wait, what about . . .

I didn't know AJS is supported by a 3rd party, we have two open issues with it right now and it sure looks like IBM i support.

I did notice on the initial AJS menu it says ' (C) COPYRIGHT PINNACLE BUSINESS SYSTEMS, INC. 2009.' So I assumed they acquired the product and assimilated it like so many others. Resistance is futile.

Dana

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Steinmetz, Paul
Sent: Monday, August 07, 2017 1:48 PM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxx>; 'Jon Paris' <jon.paris@xxxxxxxxxxxxxx>
Subject: RE: HelpSystems to help IBM - but wait, what about . . .


<snip>
IBM did the same for AJS, Advanced Job Scheduler, years ago.
AJS support is now from a 3rd party.
We haven't seen any enhancements for AJS since then.

When an issue came up regarding AJS, the support became much more difficult, going to a 3rd party.
Some of the normal support options were no longer available to trouble shoot an issue.

Paul
</snip>


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