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On Fri, May 26, 2017 at 9:27 AM, Englander, Douglas
<Douglas_Englander@xxxxxxxxxxxxx> wrote:
Did you call NGS to see if they can tell you how to change the file's default settings (if all other attempts don't work)? Maybe they have a PTF available to fix this problem.
Thanks for that reply. At least it sounds like you understand the situation.
No, I haven't talked to NGS. I'm not really the one to do that, though
I suppose there's nothing stopping me from trying to contact them
anyway. I'll try that. If it's just some setting somewhere, then I can
set it. That would be the best scenario. If it needs a PTF, then it
definitely is out of my hands.
John Y.
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