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  2. MIDRANGE-L
  3. May 2016

Re: IBM i - Licensing and Entitlement with PTF installation


Recently a customer told me (what lots of other customers think, too) that they see it like on windows.
They buy the licenses, but they have no support contract with Microsoft. In case of problems they have
the staff to solve or they as external companies... *sigh*

On the other hand i saw companies here selling an "IBM software support contract" without registering
the customers machine for SWMA. If the customer has software issues, they call the contractor who
tries to solve the issue. In case the contractor needs to contact IBM, they name some other
machine which has SMWA.

no comment...

-h


Am 22.05.2016 um 16:04 schrieb Pete Massiello - ML <pmassiello-ml@xxxxxxxxxxxx>:

My question to a business is if you are on a "Supported" release, and you are running your business on this machine, then why would you not have support? For the small amount of SWMA, it costs probably less than if the business was down a few hours a year.


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