RE: 3573 Tape LIbrary Error - F1 04 4C F1: HE: drive communication error

We had another library issue over the weekend.

The control panel was looping, and all control panel buttons were non-responsive this morning when attempting to open the IO door.
Rebooting the library resolved the issue.

PE has recommended that the library chassis be replaced.
PE reported a known issue causing this problem.
PE also stated that this is NOT related to the drive communication issue.

Chassis was just replaced 9/14.
This time all magazines, control card, PS are also being replaced.

Paul


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Steinmetz, Paul
Sent: Friday, May 08, 2015 3:48 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: 3573 Tape LIbrary Error - F1 04 4C F1: HE: drive communication error

Rob,

1) I was on with a PE from tape support this afternoon.
If a drive is doing many temp errors (many retries) it will eventually go into a recovery routine, and possibly shutdown the laser(port).

2) On a different tape error,  (had previous thread-2/29/15) 80 8A 4B Inventory lost - destination probably full, PE asked if we move volumes via the GUI, occasionally we do.

PE stated that the host application will keep track of the slot that the volume was mounted from, and when it goes to unload, if that slot is occupied by another volume, it could throw this error.

3) PE also informed me how to confirm the slot number from the critical event within AltDmpTrc.
2nd line, 2nd position, in this case 2A, which converts to slot 42.
I need to keep track on manual moves and slot 42.

15.05.06 09:08:35.66 LIB/ERR<80 8A 4B 15 2B 02 00 00 00 00 00 00 FF 04 02 FF 
                             02 2A 02 30 30 31 31 39 34 4C 35 00 00 00 00 00 
                             00 00 00 00 00 00 00 00 00 00 00 > Inventory lost - destination probably full
15.03.03 09:58:49.95 LIB/ERR<80 8A 4B 15 2B 02 00 00 00 00 00 00 FF 03 03 FF 
                             02 2A 02 30 30 31 31 39 39 4C 35 00 00 00 00 00 
                             00 00 00 00 00 00 00 00 00 00 00 > Inventory lost - destination probably full
15.02.09 01:50:25.91 LIB/ERR<80 8A 4B 15 2B 02 00 00 00 00 00 00 FF 04 04 FF 
                             02 2A 02 30 30 31 31 31 32 4C 35 00 00 00 00 00 
                             00 00 00 00 00 00 00 00 00 00 00 > Inventory lost - destination probably full

Paul




-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of rob@xxxxxxxxx
Sent: Friday, May 08, 2015 10:23 AM
To: Midrange Systems Technical Discussion
Subject: Re: 3573 Tape LIbrary Error - F1 04 4C F1: HE: drive communication error

We have a 3573 at our 'primary' site.  We only do backups there once a quarter.  Drive 3 on that gave us a lot of fits and we normally had to reset a port on the SAN switch that it communicated to.
We recently replaced that drive.
It's been awhile and all logs now have '0' entries.


Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1 Group Dekko Dept 1600 Mail to:  2505 Dekko Drive
          Garrett, IN 46738
Ship to:  Dock 108
          6928N 400E
          Kendallville, IN 46755
http://www.dekko.com





From:   "Steinmetz, Paul" <PSteinmetz@xxxxxxxxxx>
To:     "'Midrange Systems Technical Discussion'" 
<midrange-l@xxxxxxxxxxxx>
Date:   05/08/2015 10:08 AM
Subject:        3573 Tape LIbrary Error  - F1 04 4C F1: HE: drive 
communication error
Sent by:        "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>



We had an error/failure on our 3573 Tape library.
Drive 3 of the library lost all communications to the library.
Error  F1 04 4C F1: HE: drive communication error A library reboot resolved the issue.
Open ticket with IBM tape hardware support, nothing found as of this point.

Anyone ever experience a similar error?

Thank You
_____
Paul Steinmetz
IBM i Systems Administrator 

Pencor Services, Inc. 
462 Delaware Ave
Palmerton Pa 18071 

610-826-9117 work
610-826-9188 fax
610-349-0913 cell
610-377-6012 home 

psteinmetz@xxxxxxxxxx
http://www.pencor.com/