RE: CPP6316 - Hardware configuration change detected, followed by CPF414C - Command not allowed

I had a repeat of this issue/failure
We had the exact same series of messages, (from our 2/1 failure) along with a DUPMEDBRM failure, different LPAR.
There was also a drive auto clean request issued 2:31 am, may or may not be related.
So the library was busy moving volumes for 4 drives, 2 lpars, between 2:30 and 2:32 am.

CPP6316 - Hardware configuration change detected.
BRM4138 - Media duplication completed with errors.
CPF414C - Command not allowed

I think the issue is related to month end tape processing.
Both LPARS were in the process of starting a DUPMEDBRM with in the same minute, 2:30 am.
Unfortunately no drive dumps obtained.

Serial Resource
Name Type Model Number Name
TAPMLB01 3573 040 04-7808387 TAPMLB01

Log ID . . . . . . . . . : 800C83F7 Sequence . . . . . . . : 1641240
Date . . . . . . . . . . : 04/01/15 Time . . . . . . . . . : 02:32:03
Reference code . . . . . : 9220 Secondary code . . . . : 00000000
Table ID . . . . . . . . : 94290310 IPL source/state . . . : B/3
System Ref Code . . . . . : 94299220

Server of origin . . . . : 8205-E6C 10-5815R
Class . . . . . . . . . . : Permanent
Hardware configuration change detected.

Below is IBM's PMR explanation from the 2/1 failure.

"The issue is that the library reported it was offline in the middle of a function. The question is why. There is nothing from the IBM i that would account for this.

The User command was running, we were processing a mount function, the library was taking commands and sending data, we were able to identified the location of the desired tape, we had the tape device, but when we issued the move command the library returned offline. The library for some reason decided to respond offline. Which then leads to the PAL and the CPF414C.

We know the PAL is not the correct one. The SK 2/0412 error was mapped to a hardware configure error and it should be mapped to a library state change. But in either case the end result would be the same... CPF414C library not in library mode. We have this PAL change documented.

So if you or your staff can not account for a reason why the library would have been offline, then we would need the library and drive logs collected at the time of the failure to provide why the library responded the way it did.

If this issue can be reproduced we will need the following collected at the time of failure....
Call QTADMPDV TAPMLBxx
Library and drive logs captured from the Library GUI Service functions (Tape Support would assist with the operation if needed)"

Anyone experience something similar?
Any thoughts on which support to contact?

Paul



-----Original Message-----
From: Steinmetz, Paul
Sent: Monday, February 02, 2015 1:26 PM
To: 'Midrange Systems Technical Discussion'
Subject: CPP6316 - Hardware configuration change detected, followed by CPF414C - Command not allowed


I had this error occur over the weekend, during a DUPMEDBRM.
The Dup failed, and the recovery.

TAPMLB01 then recovered with no operator intervention.

Following DUPMEDBRM, and saves were successful.

Has anyone ever experienced this issue?

Message ID . . . . . . : CPP6316
Date sent . . . . . . : 02/01/15 Time sent . . . . . . : 06:10:20

Message . . . . : Hardware configuration change detected.

Cause . . . . . : Device *N has reported an error that indicates that the
configuration may have been changed without the IOP being reset. There may
also be a hardware problem with the device.
Recovery . . . :
Reset the IOP. If the problem continues press F14 to work with the
problem.

Technical description . . . . . . . . :
IOP resource . . . . . . . . . . . . : CMB03
IOA resource . . . . . . . . . . . . : DC02
Device type . . . . . . . . . . . . . : 3573
Reference code . . . . . . . . . . . : X'9220'
Error log ID . . . . . . . . . . . . : X'8021F782'
Problem log ID . . . . . . . . . . . : 1503221191

Message ID . . . . . . : CPF414C
Date sent . . . . . . : 02/01/15 Time sent . . . . . . : 06:10:21

Message . . . . : Command not allowed

Cause . . . . . : Library device TAPMLB01 is not in library mode.
Recovery . . . : Switch library device TAPMLB01 to library mode and retry
the operation.


Thank You
_____
Paul Steinmetz
IBM i Systems Administrator

Pencor Services, Inc.
462 Delaware Ave
Palmerton Pa 18071

610-826-9117 work
610-826-9188 fax
610-349-0913 cell
610-377-6012 home

psteinmetz@xxxxxxxxxx
http://www.pencor.com/