Re: How to open a PMR?

This just recently happened to me!
IBM's records showed a different customer name associated with our machine.

Why can't IBM correct the information?

They insisted I contact the business partner to update the information.

Glenn

-----Original Message-----
From: Justin Taylor <JUSTIN@xxxxxxxxxxxxx>
Sender: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>Date: Wed, 1 Apr 2015 11:40:15
To: Midrange Systems Technical Discussion<midrange-l@xxxxxxxxxxxx>
Reply-To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Subject: RE: How to open a PMR?

I don't think it requires all that. Just an IBM ID (which is easy to create), machine ID and serial# should be all you need. I stopped using the 800 number years ago because I got tired of being told we weren't IBM customers. For me, it was faster to set up and submit the PMR online than to argue with the person on the phone.


-----Original Message-----
From: Roberto José Etcheverry Romero [mailto:yggdrasil.raiker@xxxxxxxxx]
Sent: Wednesday, April 01, 2015 11:25 AM
To: Midrange Systems Technical Discussion
Subject: Re: How to open a PMR?

Mark, for that to work he has to configure his user as the responsible for that machine and contract. That doesnt happen that fast, it's faster to start the call and then for the next time configure everything to open it via web.
I needed a firefox or something package for AIX IIRC and the site took so long to update an IBMer sent me a direct link after verifying the client's entitlement status...