Re: How to open a PMR?

Mark, for that to work he has to configure his user as the responsible for
that machine and contract. That doesnt happen that fast, it's faster to
start the call and then for the next time configure everything to open it
via web.
I needed a firefox or something package for AIX IIRC and the site took so
long to update an IBMer sent me a direct link after verifying the client's
entitlement status...

On Wed, Apr 1, 2015 at 1:19 PM, Mark S Waterbury <
mark.s.waterbury@xxxxxxxxxxxxx> wrote:

Dan:

Go to:
http://www.frankeni.com/links.html

and a few lines down is a link for "IBM i Support PMRs" ... click on
that.

You will need your IBM userID and password to sign-on, the same one used
for "Fix Central" etc.

HTH,

Mark S. Waterbury

On 4/1/2015 12:08 PM, Dan wrote:

This is related to the CPYSRCF SRCCHGDATE(*FROMMBR) issue I raised in
another thread.

I haven't been on the admin side of the house for over a decade now. Is
there a primer online that describes the PMR process, how to open one, do
I
need an IBM customer ID or just a IBM user ID, etc., etc,?

- Dan

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