Re: Sending to Office 365 from System i broke

[Bradley Stone <bvstone@xxxxxxxxx>]

Hi, Bob.

Thanks for sharing the answer.  I knew it would either be that or that you
"should" be using Outlook365 as your mail router from your IBM i as well.

Brad
www.bvstools.com

On Mon, Mar 16, 2015 at 5:40 PM, Bob Cagle <bcagle@xxxxxxxxxxx> wrote:

> Follow-up to this for the archives:  with greatly appreciated help from
> Brad Stone, I was able to produce a log showing that the IP address of my
> System i was being blocked by Microsoft.  They found that my IP address was
> being blocked by Spamhaus.org, which they use for filtering.
>
> I did have this IP whitelisted in my Office 365 setup, so not sure why
> their Spamhuas check took precedence, but I was able to get the IP
> unblocked and everything is rosy now.
>
> Thanks
>
> Bob Cagle
> IT Manager
> Lynk, Inc.
>
> -----Original Message-----
> From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
> Bob Cagle
> Sent: Friday, March 13, 2015 2:30 PM
> To: Midrange Systems Technical Discussion
> Subject: RE: Sending to Office 365 from System i broke
>
> My SMTP settings:
>
> Mail Router = *none
> Firewall = *no
> Forwarding mailhub server = *none
>
> Reading through your article:
>
> Step 1: Contact your email administrator:  I opened a support ticket with
> Office 365 and Microsoft has informed me that it's not a problem on their
> side.  They're asking me to send them detailed screenshots of the IBM
> configuration.  I doubt they would even know what they're looking at.
>
> Step: Get a Trace - I'm working on this now.
>
> Thanks
>
> Bob Cagle
> IT Manager
> Lynk, Inc.
>
> -----Original Message-----
> From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
> Bradley Stone
> Sent: Friday, March 13, 2015 7:46 AM
> To: Midrange Systems Technical Discussion
> Subject: Re: Sending to Office 365 from System i broke
>
> Hi, Bob.
>
> There are a few more details needed, such as what are your settings in the
> CHGSMTPA command for Mail Router, Firewall and Forwarding Hub server.  But,
> I wrote an article on tracking down email issues on the IBM i since we deal
> with this issue a lot with our MAILTOOL software:
>
> http://fieldexit.com/forum/display?threadid=140
>
> What I find interesting in your case is that only one type of account
> isn't receiving the email.  So, that means that if you're using a mail
> router, you'll want to contact the admin to see the logs of the actual
> delivery from the router to the outlook account.
>
> If you're not using a mail router, then you should contact the people who
> put your email package together to see if they can provide a log to see the
> communications between your IBM i and the recipient.
>
> You could also get this trace with our MAILTOOL software as outlined in
> the article above.
>
> Brad
> www.bvstools.com
>
> On Thu, Mar 12, 2015 at 9:46 AM, Bob Cagle <bcagle@xxxxxxxxxxx> wrote:
>
> > I have a report distribution utility that sends email from the System
> > i using the SNDSMTPEMM command.  As of yesterday afternoon, the emails
> > are no longer being received in our Office 365 inboxes.
> >
> > According to the job logs, the reports are being generated and sent to
> > the outq that's being monitored.
> >
> > The email utility sees the reports and is successfully sending the
> > emails
> > - everything looks fine.
> >
> > This setup has been working for over a year.  I am a one man shop and
> > I can say with complete certainty that absolutely nothing has changed
> > on our side.
> >
> > So, did something change on Microsoft's side?  I have looked in the
> > spam quarantine and our reports aren't there.  I can't find any
> > evidence that Office 365 is even receiving them.
> >
> > A possible clue is that I can send successfully to my personal Gmail
> > account, but not my Hotmail account.
> >
> > Anyone else running into this same issue?  I believe that something
> > was changed yesterday afternoon in Office 365 to break this.
> >
> > Thanks
> >
> > Bob Cagle
> > IT Manager
> > Lynk, Inc.
>
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