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  3. March 2015

Re: Sending email to Office 365 from System i has died

Brad,

Responding to your question, the dtw_sendmail() does NOT use MSF. The SMTP
server it uses is a configuration option. You specify the IP address of the
SMTP server you want to use in a "INI" file, which may point to the local
IBM i SMTP server, or you can specify any SMTP server on the LAN or the
Internet.

I don't normally run MSF on our systems. But yes I had to start MSF to test
the SNDSMTPEMM command. Again, there is no error reported if MSF is not
running, which I think is less than ideal.

Nathan.


On Fri, Mar 13, 2015 at 11:36 AM, Bradley Stone <bvstone@xxxxxxxxx> wrote:

Nathan,

Don't both those email systems use IBM's SMTP server and MSF?

Unless your IBM i is set up to email directly and not through a mail
router, then we should be looking at the mail router logs as that is what
is doing the final delivery to the destination.

If your IBM i _is_ set up without a router then it could be reverse DNS
setup issues if it's only a couple of domains.

The logging in our MAILTOOL Plus software would tell you what the problem
is if that's the case. That's because we bypass all the IBM email
processes and can spit out a nice communications logs of the email being
sent.

I'm not suggesting the MAILTOOL software is purchased, I'm suggesting it as
a free way to test what could be wrong. Just so we're clear about that.

Brad
www.bvstools.com

On Fri, Mar 13, 2015 at 12:15 PM, Nathan Andelin <nandelin@xxxxxxxxx>
wrote:

I tried SNDSMTPEMM to test sending mail to my YAHOO account. It worked
fine. But one problem is that no errors are reported back when sending to
unknown domain names and such erroneous events. So I wouldn't rely on the
command.

I've been very pleased with the error reporting available through
the dtw_sendmail() function.




On Fri, Mar 13, 2015 at 6:52 AM, Bradley Stone <bvstone@xxxxxxxxx>
wrote:

Hi, Bob.

There are a few more details needed, such as what are your settings in
the
CHGSMTPA command for Mail Router, Firewall and Forwarding Hub server.
But,
I wrote an article on tracking down email issues on the IBM i since we
deal
with this issue a lot with our MAILTOOL software:

http://fieldexit.com/forum/display?threadid=140

What I find interesting in your case is that only one type of account
isn't
receiving the email. So, that means that if you're using a mail
router,
you'll want to contact the admin to see the logs of the actual delivery
from the router to the outlook account.

If you're not using a mail router, then you should contact the people
who
put your email package together to see if they can provide a log to see
the
communications between your IBM i and the recipient.

You could also get this trace with our MAILTOOL software as outlined in
the
article above.

I just tested with my outlook.com accounts and everything seems fine.

Brad
www.bvstools.com

On Thu, Mar 12, 2015 at 1:14 PM, Gary Thompson <gthompson@xxxxxxxxxxx>
wrote:

FWIW office 365 is working here in mudville . . .

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf
Of
Bob Cagle
Sent: Thursday, March 12, 2015 10:32 AM
To: MIDRANGE-L@xxxxxxxxxxxx
Subject: Sending email to Office 365 from System i has died

I have a report distribution utility that sends email from the
System i
using the SNDSMTPEMM command. As of yesterday afternoon, the emails
are
no
longer being received in our Office 365 inboxes.

According to the job logs, the reports are being generated and sent
to
the
outq that's being monitored.

The email utility sees the reports and is successfully sending the
emails
- everything looks fine.

This setup has been working for over a year. I am a one man shop
and I
can say with complete certainty that absolutely nothing has changed
on
our
side.

So, did something change on Microsoft's side? I have looked in the
spam
quarantine and our reports aren't there. I can't find any evidence
that
Office 365 is even receiving them.

A possible clue is that I can send successfully to my personal Gmail
account, but not my Hotmail account.

Anyone else running into this same issue? I believe that something
was
changed yesterday afternoon in Office 365 to break this.

Thanks

Bob Cagle
IT Manager
Lynk, Inc.


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