Re: Sending email to Office 365 from System i has died

[Bradley Stone <bvstone@xxxxxxxxx>]

Hi, Bob.

There are a few more details needed, such as what are your settings in the
CHGSMTPA command for Mail Router, Firewall and Forwarding Hub server.  But,
I wrote an article on tracking down email issues on the IBM i since we deal
with this issue a lot with our MAILTOOL software:

http://fieldexit.com/forum/display?threadid=140

What I find interesting in your case is that only one type of account isn't
receiving the email.  So, that means that if you're using a mail router,
you'll want to contact the admin to see the logs of the actual delivery
from the router to the outlook account.

If you're not using a mail router, then you should contact the people who
put your email package together to see if they can provide a log to see the
communications between your IBM i and the recipient.

You could also get this trace with our MAILTOOL software as outlined in the
article above.

I just tested with my outlook.com accounts and everything seems fine.

Brad
www.bvstools.com

On Thu, Mar 12, 2015 at 1:14 PM, Gary Thompson <gthompson@xxxxxxxxxxx>
wrote:

> FWIW office 365 is working here in mudville . . .
>
> -----Original Message-----
> From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
> Bob Cagle
> Sent: Thursday, March 12, 2015 10:32 AM
> To: MIDRANGE-L@xxxxxxxxxxxx
> Subject: Sending email to Office 365 from System i has died
>
> I have a report distribution utility that sends email from the System i
> using the SNDSMTPEMM command.  As of yesterday afternoon, the emails are no
> longer being received in our Office 365 inboxes.
>
> According to the job logs, the reports are being generated and sent to the
> outq that's being monitored.
>
> The email utility sees the reports and is successfully sending the emails
> - everything looks fine.
>
> This setup has been working for over a year.  I am a one man shop and I
> can say with complete certainty that absolutely nothing has changed on our
> side.
>
> So, did something change on Microsoft's side?  I have looked in the spam
> quarantine and our reports aren't there.  I can't find any evidence that
> Office 365 is even receiving them.
>
> A possible clue is that I can send successfully to my personal Gmail
> account, but not my Hotmail account.
>
> Anyone else running into this same issue?  I believe that something was
> changed yesterday afternoon in Office 365 to break this.
>
> Thanks
>
> Bob Cagle
> IT Manager
> Lynk, Inc.
>
>
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