Re: Two identical printers acting differently

On Mar 5, 2015, at 4:05 PM, rob@xxxxxxxxx wrote:

If the OP is "just sure" then that's ok. But we often created a dummy
printer to go with the output queue that was only used for stuff which
just insisted on a device instead of an output queue, like query/400.


Rob Berendt
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Group Dekko
Dept 1600
Mail to: 2505 Dekko Drive
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From: wscott@xxxxxxxxxxxxx
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Date: 03/05/2015 03:45 PM
Subject: Re: Two identical printers acting differently
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>



Don't look at the devices. I agree that they match. Do check the OUTQ's
and the writers..
I'll bet he one that isn't processing the copies is configured as a
remote outq and has been started with STRRMTWTR


William Scott
Advisor, Solutions Engineering
Canon Solutions America, Inc.
5600 Broken Sound Blvd., Boca Raton, FL 33487
www.csa.canon.com
wscott@xxxxxxxxxxxxx
T 561.997.3256






From: Jack Tucky <jacktucky@xxxxxxxxx>
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>
Date: 03/05/2015 02:47 PM
Subject: Re: Two identical printers acting differently
Sent by: "MIDRANGE-L" <midrange-l-bounces@xxxxxxxxxxxx>



Switching them around. That's a good idea.

I don't know if the printers firmwares are the same, the customer says
they
were purchased at the same time but that doesn't mean anything.

On Thu, Mar 5, 2015 at 2:33 PM, Booth Martin <booth@xxxxxxxxxxxx> wrote:

It might be an interesting experiment to swap the printer outques and

see

if the difference moves, or not. That might tie the problem to the

outque,

or to the hardware configuration and thus be helpful.

On 3/5/2015 1:15 PM, Jack Tucky wrote:

I have two laser printers (dont have the models but they are the same).
One listens to the number of copies shown in WRKSPLF one doesn't.


They are both setup as real Devices, not remote outqueues. I've

compared

the device configs, they are identical.

I remember that certain remote outqueues would not support copies. But
this isn't the case for us.

Here is the retrieved source for the two devices.

CRTDEVPRT DEVD(LASER3) DEVCLS(*LAN) TYPE(3812) MODEL(1) +
LANATTACH(*IP) PORT(9100) ATTACH(*DIRECT) ONLINE(*YES) +
FONT(11 *NONE) FORMFEED(*AUTOCUT) SEPDRAWER(*FILE) +
PRTERRMSG(*INQ) MSGQ(*CTLD) ACTTMR(2550) INACTTMR(*NOMAX) +
LINESPEED(19200) WORDLEN(8) PARITY(*NONE) STOPBITS(1) +
TRANSFORM(*YES) MFRTYPMDL(*HP6) PPRSRC1(*LETTER) +
PPRSRC2(*LETTER) ENVELOPE(*NUMBER10) ASCII899(*NO) +
IMGCFG(*NONE) CHRID(*SYSVAL) RMTLOCNAME('192.168.1.136') +
SYSDRVPGM(*HPPJLDRV) +
PUBLISHINF(*UNKNOWN *UNKNOWN *UNKNOWN *UNKNOWN *BLANK +
(*UNKNOWN))

CRTDEVPRT DEVD(LASERY) DEVCLS(*LAN) TYPE(3812) MODEL(1) +
LANATTACH(*IP) PORT(9100) ATTACH(*DIRECT) ONLINE(*YES) +
FONT(11 *NONE) FORMFEED(*AUTOCUT) SEPDRAWER(*FILE) +
PRTERRMSG(*INQ) MSGQ(*CTLD) ACTTMR(2550) INACTTMR(*NOMAX) +
LINESPEED(19200) WORDLEN(8) PARITY(*NONE) STOPBITS(1) +
TRANSFORM(*YES) MFRTYPMDL(*HP6) PPRSRC1(*LETTER) +
PPRSRC2(*LETTER) ENVELOPE(*NUMBER10) ASCII899(*NO) +
IMGCFG(*NONE) CHRID(*SYSVAL) RMTLOCNAME('192.168.1.137') +
SYSDRVPGM(*HPPJLDRV) +
PUBLISHINF(*UNKNOWN *UNKNOWN *UNKNOWN *UNKNOWN *BLANK +
(*UNKNOWN))

Any ideas?

Jack

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