RE: IBM software/hardware support renewal details

Drive replaced and rebuilt

Took 6 hours for a 19B3 10k 571gb drive.

I did a 15. Send test problem
Same error messages.
I think/hope that this is related to entitlement not complete.
Any thoughts?

Paul

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Steinmetz, Paul
Sent: Tuesday, February 17, 2015 8:49 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: IBM software/hardware support renewal details

Roberto,

Typo, should have been 74Y7440.

Also, service agent failed to call home successfully, this may be related to an entitlement issue, not sure at this point.

Service Agent has detected excessive reportable problems.
Service Agent not able to send a service request - action required.
Service Agent is not able to send a service request - action required.
Service Agent program QS9LINCTL encountered an error - action required.

VFYSRVCFG SERVICE(*ecs) VFYOPT(*ALL)
Ownership of object QP0Z230974 in QUSRSYS type *USRSPC changed.
Verify processing started.
Verification for Gateway_1 was successful.
Verification for Gateway_2 was successful.
Verification for Problem_Report_1 was successful.
Verification for Problem_Report_2 was successful.
Verification for Problem_Report_3 was successful.
Verification for Problem_Report_4 was successful.
Verification for Problem_Report_5 was successful.
Verification for QVPN01IBM1 was successful.
Verification for QVPN01IBM2 was successful.
Verify processing completed.

Paul

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Roberto José Etcheverry Romero
Sent: Tuesday, February 17, 2015 8:31 PM
To: Midrange Systems Technical Discussion
Subject: Re: IBM software/hardware support renewal details

Paul, you're missing a digit on the first P/N but remember that each part has P/N, FRU, Option, etc and then you have engineering modifications where a p/n replaces another. Unfortunately long gone are the days where only the CCIN was important and no matter the P/N or FRU you knew a 4328 or 6607 disk was that disk (for the second P/N you also have the CCIN 19B3 and the option 1962, which one do you use to order?) The weird part is the CE being able to reference the correct part from one number but not the other

On Tue, Feb 17, 2015 at 10:12 PM, Steinmetz, Paul <PSteinmetz@xxxxxxxxxx>
wrote:

Ok, entitlement released the call.
Part on its way, meet CE around midnight.
Part number was confusing.
Hardware resources was showing a 74Y440.
CE needed part number form SST, Service Action log, showed part number
74Y4899.

I never ran into this before.
Two different IBM 7 digit part numbers for the same part.

Why?


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
Steinmetz, Paul
Sent: Tuesday, February 17, 2015 5:43 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: IBM software/hardware support renewal details

I spoke too soon.
Even though I received the new entitlements from BP, IBM is currently
showing us with no maint/support.
Just had a drive go bad, cannot place a hardware call, call is stuck
in entitlement.

HELP, HELP, HELP.

Paul

-----Original Message-----
From: Steinmetz, Paul
Sent: Friday, February 13, 2015 5:02 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: IBM software/hardware support renewal details

Back on support, BP emailed entitlements today.
Went through in 2 days.

Paul

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
Steinmetz, Paul
Sent: Wednesday, February 11, 2015 10:15 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: IBM software/hardware support renewal details

Thanks Pete and Jim.

This occurred back in 2005 when our maint was scheduled to expire
while we were in the middle of an 840 to P5 550 migration.
We had renew the maint on the 840, took almost a month, back in those days.

Paul

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
Pete Massiello - ML
Sent: Wednesday, February 11, 2015 10:02 PM
To: Midrange Systems Technical Discussion
Subject: RE: IBM software/hardware support renewal details

You should be set when you receive your entitlement via Contracts
On-Line from your BP.

Pete

Pete Massiello
iTech Solutions
http://www.itechsol.com
http://www.iInTheCloud.com

Office: 203-744-7854



-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
Steinmetz, Paul
Sent: Wednesday, February 11, 2015 3:13 PM
To: 'Midrange Systems Technical Discussion'
Subject: IBM software/hardware support renewal details

Our IBM hardware/software service suite expired on 2/6.
Management finally approved the renewal, BP received it today.
My entitlements expired for downloads, SNDPTFORD, etc, even though I
can log in.

Anyone familiar with the specifics on the IBM side?
What gets disabled, what continues to work?

PMRs?
Fix Central?
SNDPTFORD?
Entitlements?
Other?

How long does the renewal process take?

Thank You
_____
Paul Steinmetz
IBM i Systems Administrator

Pencor Services, Inc.
462 Delaware Ave
Palmerton Pa 18071

610-826-9117 work
610-826-9188 fax
610-349-0913 cell
610-377-6012 home

psteinmetz@xxxxxxxxxx
http://www.pencor.com/

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