RE: IBM software/hardware support renewal details

Ok, entitlement released the call.
Part on its way, meet CE around midnight.
Part number was confusing.
Hardware resources was showing a 74Y440.
CE needed part number form SST, Service Action log, showed part number 74Y4899.

I never ran into this before.
Two different IBM 7 digit part numbers for the same part.

Why?


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Steinmetz, Paul
Sent: Tuesday, February 17, 2015 5:43 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: IBM software/hardware support renewal details

I spoke too soon.
Even though I received the new entitlements from BP, IBM is currently showing us with no maint/support.
Just had a drive go bad, cannot place a hardware call, call is stuck in entitlement.

HELP, HELP, HELP.

Paul

-----Original Message-----
From: Steinmetz, Paul
Sent: Friday, February 13, 2015 5:02 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: IBM software/hardware support renewal details

Back on support, BP emailed entitlements today.
Went through in 2 days.

Paul

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Steinmetz, Paul
Sent: Wednesday, February 11, 2015 10:15 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: IBM software/hardware support renewal details

Thanks Pete and Jim.

This occurred back in 2005 when our maint was scheduled to expire while we were in the middle of an 840 to P5 550 migration.
We had renew the maint on the 840, took almost a month, back in those days.

Paul

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Pete Massiello - ML
Sent: Wednesday, February 11, 2015 10:02 PM
To: Midrange Systems Technical Discussion
Subject: RE: IBM software/hardware support renewal details

You should be set when you receive your entitlement via Contracts On-Line from your BP.

Pete

Pete Massiello
iTech Solutions
http://www.itechsol.com
http://www.iInTheCloud.com

Office: 203-744-7854



-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Steinmetz, Paul
Sent: Wednesday, February 11, 2015 3:13 PM
To: 'Midrange Systems Technical Discussion'
Subject: IBM software/hardware support renewal details

Our IBM hardware/software service suite expired on 2/6.
Management finally approved the renewal, BP received it today.
My entitlements expired for downloads, SNDPTFORD, etc, even though I can log in.

Anyone familiar with the specifics on the IBM side?
What gets disabled, what continues to work?

PMRs?
Fix Central?
SNDPTFORD?
Entitlements?
Other?

How long does the renewal process take?

Thank You
_____
Paul Steinmetz
IBM i Systems Administrator

Pencor Services, Inc.
462 Delaware Ave
Palmerton Pa 18071

610-826-9117 work
610-826-9188 fax
610-349-0913 cell
610-377-6012 home

psteinmetz@xxxxxxxxxx
http://www.pencor.com/

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