Dave,
Our company is still heavily using Content Manager (several Tb's of images),
and even use Kofax scanning for some of our input, but we have managed to
get to V5R3 (5722-VI), which is still a supported version and occasionally
ptf'd. I think it's the last version before the On Demand versions.
We are at OS V7R1 with no problems with it. The Messages and Codes manual
http://publibfp.dhe.ibm.com/epubs/pdf/c2711370.pdf
Has no mention of EKDVIDSP but multiple errors for "Invalid item" all
revolving around a similar issue: Invalid item or folder value. To be more
specific, it would help to have the "FRN" error code, like FRN6223A.
My first guess, not knowing the underlying error code, is that a folder has
been deleted or damaged and your users only hit is occasionally, and have
the error.
2nd guess is the image itself - and I need to question "nothing has changed
except the firewall", but consider this:
Your OS release and ptfs have (hopefully) changed over 13 years.
Kofax has most likely changed. (see issue #2 below)
Windows on the desktop changed (every Windows Update, plus anti-virus,
software firewalls if used, Win 98SE, 2000, XP, Vista, 7, 8 (all with
various service packs).
Are you getting the images from other sources besides Kofax? See issue 2 & 3
Where we have had (and resolved) issues is:
1. settings in the pc client as to which viewer is called first - our CM
client has 2 or the viewers and the order can be an issue (see 2 and 3) -
IBM has several docs online for this issue - and it does represent itself as
a freezing program
2. tiff compression versions - there are many tech discussions of tiff
compressions (many times all the postings we have for things not working as
expected), working or not working with various viewers (same for pdf)
3. color images (similar to issue 2)
We import many images through edi like processes (medical bills), so we
don't have full control of the creation of the images. We've had to write
Win code (C# I think) to take tiff images, determine the compression, and
rewrite them in a compression we can view.
Btw- if you are still using the 3995 Optical jukebox, we just switched to
Virtual Optical and it works great (once you get the rules down). Content
Manager sees no difference between real optical and virtual.
Dave, if you need a longer discussion offline, we can do that.
Jim Franz
Key Risk Insurance
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Dave
DeBoe
Sent: Wednesday, August 06, 2014 5:03 PM
To: Midrange Systems Technical Discussion
Subject: RE: IBM Content Manager for iSeries problem
Thanks Mike. As the old saying goes, if it isn't broke, don't fix it.
(version is 13 years old). We have not made any changes to the program for
this process. I would think to that if this were a bug in our program, that
when we re boot the PC's, I would think that they would still not work, yet
they do for about 3-5 hours until the error box comes up again. Honestly,
the only thing that has changed in our environment prior to seeing these
errors, is that our firewall was changed out. Now, I have gone to our team
that maintains the County firewall and, of course, they said nothing that
they changed would have effected this. Yet, we had NO problems with Content
Manager for over 13 years until the firewall changed.
Dave DeBoe | Information Technology | Arapahoe County Government | ITIL
Foundations V3 Certified
13101 East Broncos Parkway, Centennial, CO 80112 | p. 720.874.3982 |
DDeBoe@xxxxxxxxxxxxxxx
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Matt
Olson
Sent: Wednesday, August 06, 2014 2:53 PM
To: midrange-l@xxxxxxxxxxxx
Subject: RE: IBM Content Manager for iSeries problem
EKDVIDSP.DLL is the dll provided by IBM that is having the issue. It is
used to support host-initiated display requests from the iSeries QVISNDRCV
API.
You may have a bug in one of your programs that is calling that API and
attempting to initate a display request from a 5250 session for an invalid
document id and IBM might not be handling it properly in content manager.
Good luck on this one, your version is 13 years old...
-----Original Message-----
From: Dave DeBoe [mailto:DDeBoe@xxxxxxxxxxxxxxx]
Sent: Wednesday, August 06, 2014 1:50 PM
To: midrange-l@xxxxxxxxxxxx
Subject: IBM Content Manager for iSeries problem
We are running IBM Content Manager for iSeries Client Application V5R1 with
fix pack CMClient.510.19. We have been using this program to view documents
that are scanned into our system via a product called Kolfax. We have been
running his configuration for a long time. However, about a week ago, our
end users are now receiving an error message when they try to view
documents. The users will chose a document and then take the option to view
it. This starts up Content Manager to view but they are now receiving an
error: EKDVIDSP Invalid item. DB14211AA.AC5. When they receive this error,
it completely locks up their pc's. They have to re-boot their pc's in order
to view documents again using Content Manager. After they log back into
their pc's, they can view documents, but again, later in the day, it will
throw this same error again, we have to re boot again. There have been no
changes on these pc's. There have been no changes within the client app nor
on our iSeries server.
We ran some wireshark traces, but do not see anything out of the ordinary.
Has anyone seen this? Any ideas would be great.
Thank you,
Dave DeBoe | Information Technology | Arapahoe County Government | ITIL
Foundations V3 Certified
13101 East Broncos Parkway, Centennial, CO 80112 | p. 720.874.3982 |
DDeBoe@xxxxxxxxxxxxxxx<mailto:DDeBoe@xxxxxxxxxxxxxxx>
--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
To post a message email: MIDRANGE-L@xxxxxxxxxxxx To subscribe, unsubscribe,
or change list options,
visit:
http://cp.mcafee.com/d/avndxNJ5yUVBZVAsYrKrjLt5yXarzVJeZQmbIFzD3qtSm6nXIcTdF
EIFI9ILFI6Q4f8lY5r7lJ9RYzkPOVLoWJFeLAqCundCzDnPhODXb_nVxUQsELK8ZuVteX3f3DS7X
ICzDBHFShjlKYNOEuvkzaT0QSyrodTV5xdVYsyMCqejtPo0c-l9QVmi4twh_BY4RtxxYGjB1SKaO
gzI2fBPPqIA8X0zVsYKgGT2TQ02wxV2LDr7lJ9RYzkPOUalAx7o4vVsSUMU-r1oQAq80Qp6Ph09l
xfUjd40TId8_4QgeRyq8937NBZ3h0J6F0_Rjr39JUy381IIMTun
or email: MIDRANGE-L-request@xxxxxxxxxxxx Before posting, please take a
moment to review the archives at
http://cp.mcafee.com/d/avndxMQd39J5yUVBZVAsYrKrjLt5yXarzVJeZQmbIFzD3qtSm6nXI
cTdFEIFI9ILFI6Q4f8lY5r7lJ9RYzkPOVLoWJFeLAqCundCzDnPhODXb_nVxUQsELK8ZuVteX3f3
DS7XICzDBHFShjlKYNOEuvkzaT0QSCrodTV5xdVYsyMCqejtPo0foS9Oc_OIA8X0z_bUH92eM8-n
fdGOgzI2fBPOV2Hsbvg0a27Aa-tItmQDnOdjfbwFmi4twh_BPrz3zVI5zihEw3hArd40Bm4_xcQg
3uMQzYjh0Xm9EwAcv6nQd42QqA3_ldIcCZ7eO-y7w.
--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
To post a message email: MIDRANGE-L@xxxxxxxxxxxx To subscribe, unsubscribe,
or change list options,
visit:
http://cp.mcafee.com/d/5fHCN8p3x0edEIn7cLLczDztPqtXEInpjsvdFTKyNtBcsUrjKOMO_
txCVJd5BdxdBZdwSwxV2LwHoWJFeLAqCundX7lJ9RYzkPOVIQsW-qek_pvW_cf6zB5ZN7HTbFTop
Us-M_tAQsYJteOaqJTCel3PWApmU6CSjr1K_8I9LfzAm4PhOrKr01DOFeDaOgzI2fYLwCHIcfBis
EeRNmi4twhYKurlAx7o4vbDBO5mUm-w0k4f8lYXoWJFeLAqCun1iIA8X0z_bCT677Pob6Azh06z8
Sq81aI9_2pEw6ZxF7UCy1SIjh18o-cLEq85ER87-GropdJJW5GzA_CD8
or email: MIDRANGE-L-request@xxxxxxxxxxxx Before posting, please take a
moment to review the archives at
http://cp.mcafee.com/d/5fHCN0g3zqb5NPbXP8VUTsSDuWb5SkT7PqtXEInpj7e6QXIIcLTop
KrjhpjojpvjodE8ugHUaSeHqjHV6FDBPuNRritv8RcYKrd7eLCzBfSn-LP3NEVhvshWZOWtS6u7f
IfTpd7fbnjIyCHtVzBgY-F6lK1FJwSMrLOb2rPUV5xcQsCXCM0uNIjAp_Bp8hS17-nNmi4twhYKu
rlAx7o4vbDBO5mUm-w0k4f8lYXoWJFeLAqCun1iIA8X0z_bCT677Pob6Azh06z8Sq81aI9_2pEw6
ZxF7UCy1SIjh18o-cLEq85ER87-GropdJnorU9f-Iy0d.
--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
To post a message email: MIDRANGE-L@xxxxxxxxxxxx To subscribe, unsubscribe,
or change list options,
visit:
http://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxx Before posting, please take a
moment to review the archives at
http://archive.midrange.com/midrange-l.
midrange.com
