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  3. March 2014

RE: Hard drive failures

Jeff,

Are these all " true" failures?
Any chance code or firmware issues?

Paul

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jeff Crosby
Sent: Wednesday, March 12, 2014 12:28 AM
To: Midrange Systems Technical Discussion
Subject: Re: Hard drive failures

Another hard drive failure tonight at 11:10pm. DD001 in the CEC. 2nd time for this one.

Rebuilding RAID 5 now. Service provider will be replacing the cage at 5pm today. They noted that these failures started when they were continually working on the 5755 internal tape drive which was installed in November.



On Mon, Mar 3, 2014 at 9:38 AM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>wrote:

Thanks Larry. I will let the HW servicer know.



On Mon, Mar 3, 2014 at 9:36 AM, DrFranken <midrange@xxxxxxxxxxxx> wrote:

Along this line of thinking, those tape drives on Power5 protrude
RIGHT up to and against the fan bracket. If the fans were extricated
or installed while the tape drive was in there it would be possible
for the bracket to skew the SCSI connector to the tape drive I believe.
Certainly next time you have the power off on this thing I would
verify all the connections to the tape drive. Also be sure the
terminator block is the the SCSI cable from the control panel backplane to the drive.

Easiest way to do this by the way is to pull the power cords and slip
the entire control panel assembly out the front of the machine. This
puts it right in your hand.

Not sure if it's IBM official procedure or not but if there is an
internal tape drive in a Power5 520 or 525 CEC I always pull the
front panel assembly forward 1/2 to 1 Inch first. Next I install the fans.
Once they are buttoned down then re-insert the front panel assembly
and finally plug up the power.

- Larry "DrFranken" Bolhuis

www.frankeni.com
www.iDevCloud.com
www.iInTheCloud.com

On 3/2/2014 2:50 PM, Jeff Crosby wrote:

In another thread about temporary tape errors, someone postulated
those errors could be because the internal tape drive and the disk
drives are
on
the same SCSI controller.

It got me to thinking. Of the 5 disk drive failures, the only one
predating the install of the internal tape drive was last September.
Since
installing the internal tape drive in late November, we've had 4
hard
drive
failures. Just sayin'.



On Fri, Feb 28, 2014 at 2:02 PM, <rob@xxxxxxxxx> wrote:

I looked at the group ptf cover letters for both 7.1 and 6.1.
Both updated the same day 2/25/14.
The page source for the individual PTFs mention 2/26.
IDK why the 6.1 hiper didn't include it but the 7.1 hiper did.

IBM does look at the number of people who order a PTF. If there's
a
PTF
that's only been ordered once by one person it may never make it
on a cume. The thought process being that if more people order it
and it
still
doesn't smoke their system then maybe they should release it on a cume.
IDK but I though Hiper's worked differently.
Lack of people still running 6.1 but now using SAS instead of SCSI
drives?


Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1 Group Dekko Dept
1600 Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





From: "Steinmetz, Paul" <PSteinmetz@xxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'"
<midrange-l@xxxxxxxxxxxx>
Date: 02/28/2014 12:17 PM
Subject: RE: Hard drive failures
Sent by: midrange-l-bounces@xxxxxxxxxxxx



My V7R1 2/25 semi -weekly group PTF order brought down MF58124.
On my V6R1M1 LPAR, the similar group PTF order did not bring down
MF58122.
I had to order this PTF individually.
Any ideas why the difference?

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [
mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of rob@xxxxxxxxx
Sent: Friday, February 28, 2014 7:27 AM
To: Midrange Systems Technical Discussion
Subject: RE: Hard drive failures

I suspect you are looking at:
SF97043: V6R1M0 TO V7R1M0 FIX CROSS-REFERENCE SUMMARY and not
SF97040: V6R1M0-V6R1M1 TO V7R1M0 FIX CROSS-REFERENCE SUMMARY

Because, in there, I clearly see:
5761999 V6R1M1 MF58122 V7R1M0 MF58124

There just ain't no way IBM is going to issue new PTF's for 6.1.0
of microcode when there are no reasons to not be running 6.1.1.


Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1 Group Dekko Dept
1600 Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





From: "Steinmetz, Paul" <PSteinmetz@xxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'"
<midrange-l@xxxxxxxxxxxx>
Date: 02/27/2014 04:50 PM
Subject: RE: Hard drive failures
Sent by: midrange-l-bounces@xxxxxxxxxxxx



I still didn't see a V6R1 or V6R1M1 version of MF58124

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [
mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jeff Crosby
Sent: Thursday, February 27, 2014 4:45 PM
To: Midrange Systems Technical Discussion
Subject: Re: Hard drive failures

Regarding that PTF, I was hoping smarter minds than me would chime in.

I can't believe it would *hurt* but I couldn't tell from what I
read
that
it would help. I may IPL to apply it tomorrow night. Just
another exciting Friday night . . .




On Thu, Feb 27, 2014 at 4:39 PM, Steinmetz, Paul
<PSteinmetz@xxxxxxxxxx>wrote:

Jeff,

What are your thoughts on the MF PTF.

Thanks
Paul

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:
midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Joe Wood
Sent: Thursday, February 27, 2014 4:32 PM
To: Midrange Systems Technical Discussion
Subject: Re: Hard drive failures

Jeff,

I hear the deep sigh(s) of foodservice margins....





On Thu, Feb 27, 2014 at 2:27 PM, Jeff Crosby
<jlcrosby@xxxxxxxxxxxxxxxx
wrote:

I signed a SOW today to take my 2 RAID 5 sets to RAID 6 w/hot spare.

It will be a few weeks until it gets done, but it will get done.



On Wed, Feb 26, 2014 at 10:17 AM, Steinmetz, Paul
<PSteinmetz@xxxxxxxxxx
wrote:

Jeff,

Reviewed this cover letter, PTF was auto downloaded Tuesday, 2/25.
It can be applied immediately, but states that IPL is needed
for activation.
I didn't see the same PTF for V6R1, still looking.
Does this affect all disk drives and controllers?
Probably should get this installed ASAP, what does the group think?

Paul

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:
midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jeff Crosby
Sent: Wednesday, February 26, 2014 9:50 AM
To: Midrange Systems Technical Discussion
Subject: Re: Hard drive failures

Got an IBM email of new HIPER PTF package. Did SNDPTFORD and
got
3 new "MF" PTFs.

Behold this cover letter:

DISPLAY PTF DETAILS
Page 1
5770SS1 V7R1M0 100423
DILGARD 02/26/14 09:39:41 EST
Cover Letter PTF/FIX #:
MF58124
- Licensed Internal Code LICENSED PROGRAM: 5770999



----------------------------------------------------------------
----
--
-----
: : RELEASE : LEVEL : RECOMPILE : LIBRARY : MRI :
APAR
:
: IBM : : MIN/MAX : : : FEATURE:
FIXED
:
: : : : : : :
:
: i : V7R1M0 : 00/00 : N : QSYS : NONE :
MA43531
:



----------------------------------------------------------------
----
--
-----
PRE/CO-REQUISITE PTF/FIX LIST
-----------------------------
REQ LICENSED PTF/FIX LEVEL
TYPE PROGRAM REL NUMBER MIN/MAX OPTION
---- -------- --- ------- ------- ------ NONE
NOTICE:
-------
Application of this PTF may disable or render ineffective
programs
that
use system memory addresses not generated by the IBM
translator,
including programs that circumvent control technology
designed to
limit
interactive capacity to purchased levels. This PTF may be
a prerequisite
for future PTFs. By applying this PTF you authorize and
agree to
the
foregoing.
This PTF is subject to the terms of the 'IBM License
Agreement for Machine
Code', the terms of which were provided in a printed
document that
was
delivered with the machine.
SUBJECT TO ANY WARRANTIES WHICH CAN NOT BE EXCLUDED OR
EXCEPT AS EXPLICITLY
AGREED TO IN THE APPLICABLE LICENSE AGREEMENT OR AN
APPLICABLE
SUPPORT
AGREEMENT, IBM MAKES NO WARRANTIES OR CONDITIONS EITHER
EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS
OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON
INFRINGEMENT,
REGARDING THE PTF.
DESCRIPTION OF PROBLEM FIXED FOR APAR 'MA43531' :
-------------------------------------------------
Incorrect handling of a device or SAS failure may result in
SRC57B58151 SRC57BB8151 SRC57C38151 SRC57C48151
An array failure during a cache flush may result in an
SRC57B58151 SRC57BB8151 SRC57C38151
Parity updates may get out of sync between dual storage IOAs
resulting in possible SRC57B59041 SRC57C39041 SRC57C49041
SRC57BB9041
False error condition detected when operating in a cache full
condition and encountering a SAS recoverable event, may result
in
DISPLAY PTF DETAILS
Page 2
5770SS1 V7R1M0 100423
DILGARD 02/26/14 09:39:41 EST
SRC57B58151 SRC57BB8151 SRC57C38151 SRC57C48151
Multiple error logging enhancements
Multiple adapter servicability enhancements
Adapter error recovery enhancements in dual storage IOA
configurations
Multiple error recovery enhancements CORRECTION FOR APAR
'MA43531' :
-------------------------------
Apply PTF
CIRCUMVENTION FOR APAR 'MA43531' :
----------------------------------
None.
ACTIVATION INSTRUCTIONS :
-------------------------
None.
SPECIAL INSTRUCTIONS :
----------------------
This PTF will be automatically permanently applied.

*****************************************************************
***
THE FOLLOWING ARE SUPERSEDED SPECIAL INSTRUCTIONS. IF THE
SUPERSEDED
PTF HAS ALREADY BEEN APPLIED AND ITS SPECIAL INSTRUCTION
FOLLOWED,
IT IS NOT NECESSARY TO FOLLOW THAT SPECIAL INSTRUCTION AGAIN.

*****************************************************************
***
SPECIAL INSTRUCTIONS FOR SUPERSEDED PTF MF57498:
================================================
This PTF will be automatically permanently applied.
Apply Fix
SPECIAL INSTRUCTIONS FOR SUPERSEDED PTF MF57034:
================================================
This PTF will be automatically permanently applied.
This fix is activated during the next IPL of the system after
the PTF has been applied.
After this PTF is applied, a SAVSYS should be done to create
a new recovery media which includes this fix.
SPECIAL INSTRUCTIONS FOR SUPERSEDED PTF MF53963:
================================================
This PTF will be automatically permanently applied.
This fix is activated during the next IPL of the system after
DISPLAY PTF DETAILS
Page 3
5770SS1 V7R1M0 100423
DILGARD 02/26/14 09:39:41 EST
the PTF has been applied.
DEFAULT INSTRUCTIONS :
----------------------
THIS PTF CAN BE APPLIED IMMEDIATE OR DELAYED.
SUPERSEDES
PTF/FIX NO(S). APAR TITLE LINE
--------------
------------------------------------------------------------
MF57597 INCORROUT-HLIC-94XXMSDC
MF57498 INCORROUT-HLIC-94XXMSDC
MF57034 INCORROUT-HLIC-94XXMSDC
MF56493 INCORROUT-HLIC-94XXMSDC
MF56192 INCORROUT-HLIC-94XXMSDC
MF56071 INCORROUT-HLIC-94XXMSDC
MF55904 INCORROUT-HLIC-94XXMSDC
MF55656 INCORROUT-HLIC-94XXMSDC
MF55307 INCORROUT-HLIC-94XXMSDC
MF55159 INCORROUT-HLIC-94XXMSDC
MF54788 INCORROUT-HLIC-94XXMSDC
MF54697 INCORROUT-HLIC-94XXMSDC
MF54619 INCORROUT-HLIC-94XXMSDC
MF54385 INCORROUT-HLIC-94XXMSDC
MF54219 INCORROUT-HLIC-94XXMSDC
MF53963 INCORROUT-HLIC-94XXMSDC
MF53617 INCORROUT-HLIC-94XXMSDC
MF52781 INCORROUT-HLIC-94XXMSDC
MF52513 INCORROUT-HLIC-94XXMSDC
* * * * * E N D O F
L
I
S
T
I N G * * * * *

I don't believe this has anything to do with the hard drive
failures I'm having because

1) I think it's for SAS drives (just a guess) and I'm pretty
sure mine
are
all SCSI
2) I don't get any of those source reference codes

OTOH, it does say "parity updates" in this cover letter and
SNDPTFORD evidently thinks I need it.

Thought I would ask.




On Wed, Feb 26, 2014 at 7:21 AM, <rob@xxxxxxxxx> wrote:

I've had 25% of my SSD's fail. Didn't take long after
installation.
Since then they've been humming along.


Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1 Group Dekko
Dept
1600 Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755 http://www.dekko.com





From: "Steinmetz, Paul" <PSteinmetz@xxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'"
<midrange-l@xxxxxxxxxxxx>
Date: 02/25/2014 10:42 PM
Subject: RE: Hard drive failures
Sent by: midrange-l-bounces@xxxxxxxxxxxx



Jim,

We've had our share of catastrophic failures, back in the S/38
3370 days, (no Raid protection) one year we had 3, it was a
perfect diagonal on the
12 month calendar. Then in the AS/400 years when a 3rd party
vendor doubled your disk capacity if you swapped your IBM
memory and controllers for theirs. Over time not very reliable.

Yes, we've been lucky in the last 10 years. Failures will
occur, but hopefully not as catastrophic with all the newer
built in
redundancies.

We have SSD drives on our new P7-740. Has anyone had a SSD
drive
fail?

Paul

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [
mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jim
Oberholtzer
Sent: Tuesday, February 25, 2014 9:56 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: Hard drive failures

All that means is you are living on borrowed time. You may
not have a catastrophic failure, but are you willing to bet
your paycheck, and those of all your co-workers paychecks on it?

I'm happy Holger's systems are holding up, it proves the
hardware is top notch. That does not change my premise that
the statistics are going to eventually get you.

--
Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
Steinmetz, Paul
Sent: Tuesday, February 25, 2014 7:03 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: Hard drive failures

On our old Power5 9406-550
36 4328 drives - 1 failure from Nov 2005 to Feb 2013, and that
drive failed gradually over a 2 month period. 8/15/11, failed
on
10/8/11.

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Holger
Scherer
Sent: Tuesday, February 25, 2014 7:20 PM
To: Midrange Systems Technical Discussion
Subject: RE: Hard drive failures

Depends...

our internal statistics on older boxes:

- 73 drives 6717 (!) on old boxes - no failure in the last 12
months
- 168 drives 6718 on old boxes - 1 failure in the last 12
months
- 40 drives 6719 on old boxes - 8 failures in the last 12
months
- 180 drives 4326 on aged boxes - 1 failure in the last 12
months
- 168 drives 4327 on i5 boxes - 9 failures in the last 12
months
- 84 drives 4328 on i5 boxes - 3 failures in the last 12
months

drives in Power6 boxes and newer: <1% of failing drives in 12
months.
Nothing to worry about.

The old 6717 are rock-solid unless you power them down. And
yes - we run a lot of old customer boxes for archive purposes.
Old software forces them to
:-)

-h

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jim
Oberholtzer

Age. Your mean time between failure date on those drives has
long since passed.




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--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the
opinion of my company. Unless I say so.
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--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the
opinion of my company. Unless I say so.
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--
----------------
Joe Wood
----------------

E: wood3875@xxxxxxxxx
M: 801-891-5223
L: http://www.linkedin.com/in/josephgwood
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Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion
of my company. Unless I say so.
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Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of
my company. Unless I say so.




--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my company. Unless I say so.
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