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The internal search function is temporarily non-functional. The current search engine is no longer viable and we are researching alternatives.
As a stop gap measure, we are using Google's custom search engine service.
If you know of an easy to use, open source, search engine ... please contact support@midrange.com.
You can call in a PMR, but the system that creates the records is down.
I was told to expect a call back with a PMR number and a technical
resource on the line. What normally is a live transfer is now up to
over 1/2 hours waiting for the call. In this case I can wait, but I
wonder how someone who has a priority 1 problem will feel with a wait
this long........
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