Re: Question about support related to Windows 7

John,

Could this possibly be related to NTLM/NTLM2 authentication. Windows 7
is configured (by default) to _only_ use NTLM2 authentication, which
broke compatibility with a lot of older Windows Networking
implementations (including Win9x, Samba 2.x, etc.) I don't know if V5R4
NetServer supports NTLM2 or not?

But, a quick Google finds that it, at least, has case-sensitivity
problems with NTLM2. There's some useful info here...
http://tinyurl.com/ad4r4x5

-SK




On 5/16/2013 11:28 PM, John McKee wrote:

A co-worker was given a new computer with Windows 7. He tried to

recreate

the drive assignments to IFS folders he used on his Windows XP computer.
The drive assignment works. He is unable to access the contents. I do

not

recall the exact error he received.

His i user profile is different from his network id. I asked him to

check

that his i password was 10 characters or less. Same for his network
password. And that network password had no mixed case or special
characters. Still not authorized. When he tries to access the folder,

he

is presented with a box, presumably from Windows, requesting a user name
and password.

I called IBM support. Initially, I was routed to support for i issues.
Checked a few system values. Then, I was forwarded to, I think, CA
support. Co-worker can not install CA, as it is on a share on the i.

Initially, I was in the middle. Then, I suggested to my co-worker that

he

respond to the IBM support person.

IBM support sent him an email with things to try. Last was to run a
communications trace. Exact command parameters were detailed. Start
trace, try to access folder, end the trace. I logged on as QSRCOFR on

his

computer, and we did what was requested. Nothing was said about the
resulting two spool files that were produced. I used CPYFRMSPLF to a PF,
then CPYTOSTMF, using *PCASCII. Resulting files can be viewed with
Notepad. Thinking the files were wanted by IBM, I sent them to the IBM
person and copy to co-worker. He could not do that, again, because he

could

not access any shares. First IBM contact had me check to see if his (it

is

late, and am tired. I am thinking network profile on the i )profile was
disabled. It wasn't.

I asked the first IBM contact if a PTF needed to be installed and was

told

none addressed the issue.

This morning, the second IBM person sent an email reply back about my

email

with two attachments. He didn't know what they were or how to open them.
Co-worker replied to use Notepad. We have heard nothing else.

A very long buildup. I apologize. Since there was nothing stated to do
with any spool files, did I do what was needed? I only ask based on the
email reply from IBM. I am very confused by this.

Before calling IBM, I also looked through the Midrange archives. Thus

the

ideas on password length, special characters, and case.

I still wonder if a PTF is missing. V5R4M0. Today was a complete waste.
Spent six hours in training on how to use help desk software.

Otherwise, I

might have been able to try searching myself. Tomorrow, I get to face

new

issues and try to get caught up on undone tasks from Thursday.

So, any ideas, and did I do what IBM needed?

John McKee

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