Re: Question about support related to Windows 7

[Scott Klement <midrange-l@xxxxxxxxxxxxxxxx>]

John,

Could this possibly be related to NTLM/NTLM2 authentication.  Windows 7 
is configured (by default) to _only_ use NTLM2 authentication, which 
broke compatibility with a lot of older Windows Networking 
implementations (including Win9x, Samba 2.x, etc.)  I don't know if V5R4 
NetServer supports NTLM2 or not?

But, a quick Google finds that it, at least, has case-sensitivity 
problems with NTLM2.  There's some useful info here...
http://tinyurl.com/ad4r4x5

-SK




On 5/16/2013 11:28 PM, John McKee wrote:
> A co-worker was given a new computer with Windows 7.  He tried to recreate
> the drive assignments to IFS folders he used on his Windows XP computer.
> The drive assignment works.  He is unable to access the contents.  I do not
> recall the exact error he received.
>
> His i user profile is different from his network id.  I asked him to check
> that his i password was 10 characters or less.  Same for his network
> password.  And that network password had no mixed case or special
> characters.  Still not authorized.  When he tries to access the folder, he
> is presented with a box, presumably from Windows, requesting a user name
> and password.
>
> I called IBM support.  Initially, I was routed to support for i issues.
> Checked a few system values.  Then, I was forwarded to, I think, CA
> support.  Co-worker can not install CA, as it is on a share on the i.
>
> Initially, I was in the middle.  Then, I suggested to my co-worker that he
> respond to the IBM support person.
>
> IBM support sent him an email with things to try.  Last was to run a
> communications trace.  Exact command parameters were detailed.  Start
> trace, try to access folder, end the trace.  I logged on as QSRCOFR on his
> computer, and we did what was requested.  Nothing was said about the
> resulting two spool files that were produced.  I used CPYFRMSPLF to a PF,
> then CPYTOSTMF, using *PCASCII.  Resulting files can be viewed with
> Notepad.  Thinking the files were wanted by IBM, I sent them to the IBM
> person and copy to co-worker. He could not do that, again, because he could
> not access any shares.  First IBM contact had me check to see if his (it is
> late, and  am tired.  I am thinking network profile on the i )profile was
> disabled.  It wasn't.
>
> I asked the first IBM contact if a PTF needed to be installed and was told
> none addressed the issue.
>
> This morning, the second IBM person sent an email reply back about my email
> with two attachments.  He didn't know what they were or how to open them.
> Co-worker replied to use Notepad.  We have heard nothing else.
>
> A very long buildup.  I apologize.  Since there was nothing stated to do
> with any spool files, did I do what was needed?  I only ask based on the
> email reply from IBM.  I am very confused by this.
>
> Before calling IBM, I also looked through the Midrange archives.  Thus the
> ideas on password length, special characters, and case.
>
> I still wonder if a PTF is missing.  V5R4M0.  Today was a complete waste.
> Spent six hours in training on how to use help desk software.  Otherwise, I
> might have been able to try searching myself.  Tomorrow, I get to face new
> issues and try to get caught up on undone tasks from Thursday.
>
> So, any ideas, and did I do what IBM needed?
>
> John McKee