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A co-worker was given a new computer with Windows 7. He tried to recreate
the drive assignments to IFS folders he used on his Windows XP computer.
The drive assignment works. He is unable to access the contents. I do not
recall the exact error he received.
His i user profile is different from his network id. I asked him to check
that his i password was 10 characters or less. Same for his network
password. And that network password had no mixed case or special
characters. Still not authorized. When he tries to access the folder, he
is presented with a box, presumably from Windows, requesting a user name
and password.
I called IBM support. Initially, I was routed to support for i issues.
Checked a few system values. Then, I was forwarded to, I think, CA
support. Co-worker can not install CA, as it is on a share on the i.
Initially, I was in the middle. Then, I suggested to my co-worker that he
respond to the IBM support person.
IBM support sent him an email with things to try. Last was to run a
communications trace. Exact command parameters were detailed. Start
trace, try to access folder, end the trace. I logged on as QSRCOFR on his
computer, and we did what was requested. Nothing was said about the
resulting two spool files that were produced. I used CPYFRMSPLF to a PF,
then CPYTOSTMF, using *PCASCII. Resulting files can be viewed with
Notepad. Thinking the files were wanted by IBM, I sent them to the IBM
person and copy to co-worker. He could not do that, again, because he could
not access any shares. First IBM contact had me check to see if his (it is
late, and am tired. I am thinking network profile on the i )profile was
disabled. It wasn't.
I asked the first IBM contact if a PTF needed to be installed and was told
none addressed the issue.
This morning, the second IBM person sent an email reply back about my email
with two attachments. He didn't know what they were or how to open them.
Co-worker replied to use Notepad. We have heard nothing else.
A very long buildup. I apologize. Since there was nothing stated to do
with any spool files, did I do what was needed? I only ask based on the
email reply from IBM. I am very confused by this.
Before calling IBM, I also looked through the Midrange archives. Thus the
ideas on password length, special characters, and case.
I still wonder if a PTF is missing. V5R4M0. Today was a complete waste.
Spent six hours in training on how to use help desk software. Otherwise, I
might have been able to try searching myself. Tomorrow, I get to face new
issues and try to get caught up on undone tasks from Thursday.
So, any ideas, and did I do what IBM needed?
John McKee
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