RE: Power 7 Order and Return

I always thought it was a mistake for IBM to farm out its customer
responsibilities to BP's in the first place.

Paul Nelson
Cell 708-670-6978
Office 512-392-2577
nelsonp@xxxxxxxxxxxxx

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of John Yeung
Sent: Tuesday, March 05, 2013 11:08 AM
To: Midrange Systems Technical Discussion
Subject: Re: Power 7 Order and Return

On Tue, Mar 5, 2013 at 11:50 AM, Pete Massiello - ML
<pmassiello-ml@xxxxxxxxxxxx> wrote:

She shouldn't be upset with IBM, but she should change her
Business Partner now. This is the BP fault for not getting the
keys first. In fact, in order to move the licenses, the BP had
to do a Records Purpose Only (RPO) MES on her 520 to
upgrade it to 7.1 first, and then transfer the licenses at the
same level. If the BP had ordered the software for the 520 first,
and gotten the keys, then this isn't an issue.

Don't blame IBM.

Are you kidding me? Are you saying that if an accountant messes up
your taxes, you shouldn't fault the tax code for being so complicated
that you needed an accountant in the first place?

Yes, absolutely the accountant/BP is at fault. It's their job to
serve your interests. But why does IBM have to make things so
difficult? Why do they have to have such an antagonistic attitude
toward their customers?

John