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  2. MIDRANGE-L
  3. November 2012

RE: looking for thoughts on a scanning issue


FWIF, I have see this on a couple of occasions:

1. The default DPI resolution on the printer has been changed
(e.g. using 300 DPI instead of 600)

2. The printer is nearly out of toner.

Both of these conditions can cause some barcode scanners to fail...


Terry

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Smith, Mike
Sent: Monday, November 05, 2012 1:50 PM
To: Midrange Systems Technical Discussion (midrange-l@xxxxxxxxxxxx)
Subject: looking for thoughts on a scanning issue

This is a little bit out of the norm, but I'm hoping someone
might have a great idea regarding this.

First I'm not the one that handles the scanning, so I'm not
real familiar with the processes involved. The person that
handles this is on vacation.

Specifically the problem is that when the scanner scans the
page, the software doesn't recognize the value in the barcode.

Background information:

We just converted a report from 8x11 to 11x17. Its 2 sided
and has 1 bar code.
We print this on 2 different printers; however the primary
printer is the one we are having issues with.
Primary printer prints slightly higher than the secondary
printer, however I don't believe this is the issue.
I changed the print file to print barcode 1 line lower. This
didn't solve the problem.

This is the really weird part.

If I print this on the primary printer and then make a copy
of the form on the secondary printer, it will scan fine. The
alignment is exactly the same on the copied vs original.

Any ideas?

Mike
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