×
The internal search function is temporarily non-functional. The current search engine is no longer viable and we are researching alternatives.
As a stop gap measure, we are using Google's custom search engine service.
If you know of an easy to use, open source, search engine ... please contact support@midrange.com.
Do any of you know the person at IBM who deals with business partner
relationships? I have a customer whose hardware and software maintenance
agreements expired last winter.
I just learned about it when I tried to order their V7 upgrade. I tracked
down a clerk at the BP, who told me that she had emailed a renewal notice a
month or so before the expiration date, but hadn't heard back from the
customer.
She told me the person to whom she had emailed the invoice, but got real
quiet when I told her that guy had been gone for almost a year prior to her
email. She got even quieter when I asked if she had bothered with a
follow-up phone call.
She just sent me a copy of the quote for setting up an new agreement, and
the penalty is 116% of the agreement amount!
What's wrong with this picture?
Paul Nelson
Cell 708-670-6978
Office 512-392-2577
nelsonp@xxxxxxxxxxxxx
As an Amazon Associate we earn from qualifying purchases.
This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact
[javascript protected email address].
Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.
midrange.com
