Re: Client Access - users clicking the red X while still signed on

On 13-Mar-2012 08:45 , Gqcy wrote:

<<SNIP>>

but when users are asked about it, the say the window "just
disappeared", or adamantly claim they didn't hit the red X.

FWiW I was once frustrated by many but infrequent mysterious cases of the emulator window [or perhaps the whole application] disappearing. Eventually the cause was tracked down to some special keyboard mapping being too close to some OS shortcut sequences. There would be no issue as long as the _next_ key(s) pressed were not the shortcut characters to effect close of the window [or application]. So for example [I can not recall exactly] if I had coded Alt-Space to do something, sometimes the OS would intercept them and activate the application-open-menu shortcut, and then the next two keystrokes might choose a menu and then a menu-item. So if the later keystrokes were not valid to activate menu features, then those characters properly appeared on my screen and nothing seemed amiss.

The issue was not all that problematic for me because I used named devices and *DSCJOB for the device recovery action, and the disconnect interval was always either turned off or the maximum. Just frustrating to have to get the session(s) going again after they "just disappeared" without me ever having clicked the X to close the window.

Regards, Chuck