I'm not sure I would call the lack of a relational database a drawback for a CRM, or any other application that is more document centric than data centric. One of Domino's strengths is it's ability to describe store and index complex documents. A relational database has to store that type of information in a BLOB or other contrived structure, and full text indexing is not automatic. Not that it can't be done with a relational database, but sometimes the best tool for a job is not a hammer. CRM sort of straddles that fence though, so your approach may depend on whether you are dealing more with a lot of contracts, proposals, and other related documents or whether you are more heavy on sales force automation and marketing.
STAR BASE Consulting, Inc.
-----midrange-l-bounces@xxxxxxxxxxxx wrote: -----
To: "midrange-l@xxxxxxxxxxxx" <midrange-l@xxxxxxxxxxxx>
From: Richard Schoen
Sent by: midrange-l-bounces@xxxxxxxxxxxx
Date: 03/09/2012 11:07PM
Subject: RE: Domino/Notes
To answer your Domino question first: Domino is not a CRM platform, however you could use Domino to develop a CRM system. In fact there are some CRM systems written in Lotus Notes/Domino. The biggest drawback to using Domino for a CRM system is that the databases are not really relational. Domino was a great mail system, but my users defected in 2007 and we've used MS Exchange ever since.
We built and use our own CRM system called inContact about 4 years ago.
The inContact server runs on MS Windows with SQL Server as the database and can be easily interfaced with from any iSeries ERP system via SQL or web service calls to make it an integral part of your IBM i apps.
We migrated to inContact over a year ago from SalesLogix which is another Windows based CRM system.
We're going to do a MySQL database build soon so the data can actually live inside the IBM i fully which means that the MySQL tables can be directly stored and used on IBM i.
If you're interested in seeing what we have I will have Bill give you a call for a demo.
Hope that helps.
RJS Software Systems Inc.
Where Information Meets Innovation
Document Management, Workflow, Report Delivery, Forms and Business Intelligence
Web Site: http://www.rjssoftware.com
Tel: (952) 736-5800
Fax: (952) 736-5801
Toll Free: (888) RJSSOFT
date: Wed, 7 Mar 2012 21:31:54 +0000
from: Mike Cunningham <mike.cunningham@xxxxxxx>
subject: RE: Domino/Notes
Home grown system or something you purchased?
From: Vern Hamberg [mailto:vhamberg@xxxxxxxxxxx]
Sent: Wednesday, March 07, 2012 4:30 PM
To: Midrange Systems Technical Discussion
Cc: Mike Cunningham
Subject: Re: Domino/Notes
Private response - we happen to have a CRM that we use for our customer information - might be worth a look -
I don't know if Domino/Notes works for that, can't speak to that.
On 3/7/2012 3:25 PM, Mike Cunningham wrote:
We are looking for a CRM package. Would Domino/Notes qualify as a CRM? I never used it so have no idea what it might be used for.