To answer your Domino question first: Domino is not a CRM platform, however you could use Domino to develop a CRM system. In fact there are some CRM systems written in Lotus Notes/Domino. The biggest drawback to using Domino for a CRM system is that the databases are not really relational. Domino was a great mail system, but my users defected in 2007 and we've used MS Exchange ever since.
We built and use our own CRM system called inContact about 4 years ago.
The inContact server runs on MS Windows with SQL Server as the database and can be easily interfaced with from any iSeries ERP system via SQL or web service calls to make it an integral part of your IBM i apps.
We migrated to inContact over a year ago from SalesLogix which is another Windows based CRM system.
We're going to do a MySQL database build soon so the data can actually live inside the IBM i fully which means that the MySQL tables can be directly stored and used on IBM i.
If you're interested in seeing what we have I will have Bill give you a call for a demo.
Hope that helps.
RJS Software Systems Inc.
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date: Wed, 7 Mar 2012 21:31:54 +0000
from: Mike Cunningham <mike.cunningham@xxxxxxx>
subject: RE: Domino/Notes
Home grown system or something you purchased?
From: Vern Hamberg [mailto:vhamberg@xxxxxxxxxxx]
Sent: Wednesday, March 07, 2012 4:30 PM
To: Midrange Systems Technical Discussion
Cc: Mike Cunningham
Subject: Re: Domino/Notes
Private response - we happen to have a CRM that we use for our customer information - might be worth a look -
I don't know if Domino/Notes works for that, can't speak to that.
On 3/7/2012 3:25 PM, Mike Cunningham wrote:
We are looking for a CRM package. Would Domino/Notes qualify as a CRM? I never used it so have no idea what it might be used for.