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  3. February 2011

Re: After SI41053 (32-bit), Series i Access for Windows can't find WS files

Vista -- Problem identified. I never did get Vista to work properly with Navigator. Win7 works like a charm.

Jim Oberholtzer
CEO/Chief Technical Architect
Agile Technology Architects, LLC


On 2/16/2011 3:55 PM, Timothy Adair wrote:
For the archive...

I opened a PMR with IBM and they couldn't determine why it was happening.
Their belief was that the SP installation had somehow gotten corrupted.
They had me:

1. Completely uninstall Series i Access
2. Manually delete the leftover subdirectories
3. Reboot
4. Kill every imaginable Windows process (except life support)
5. Install Series i Access
6. Reboot
7. Run that way for a while to see if it was functional without the SP
8. Reboot
9. Kill every imaginable Windows process (except life support)
10. Install the SP
11. Reboot

For good or bad, it is now fully functional.

In case I didn't mention it, I'm running Series i Access v6r1m0 on Windows
Vista. Our model 525 is on V6R1.

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