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  3. December 2009

Re: Server Connectivity Checklist

Hi Norm,

My request is for checklist for Communication Related Problem determination
ie.when one cannot connect to the server remotely then what could be the
possible tests/checks which must be performed to get to the bottom of the
problem.

I am answering your questions now:

Was the backup a regular scheduled job which placed the machine in a
restricted state?

Yes the backup does a SAVSYS + DLO bkup+IFS bkup and some more file backups
before ending

Is the process a CL program running the backup?
The backup job is submitted via BRMS and control group does the backup.

Have you checked the process to determine whether the backup completed
normally?
The backup did complete normally but the system did not come up

What was the process for the machine to be returned to operation?
The process to bring the system up is from within the control group.I do not
have the source code for this

Will the same issue occur this coming Sunday?
This issue has been fixed as IBM applied the PTFs.

To sum up the problem again , the system did not come up and was siitting in
the restricted state after the backup finished.

But just wanted to know as to what should be the approach to get quickly to
the bottom of the problem to bring the system up at first place especially
when one is unable to login as in this case.

Regards
Sneha





From: Norm Dennis <nhdennis@xxxxxxxxxxx>
Date: Wed, Dec 16, 2009 at 1:52 PM
Subject: RE: Server Connectivity Checklist
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx>


Hi Sneha,
You have confused me a little here.
Your request was for a checklist for problem determination.
Is that still the case?

You had a problem connecting.
You have now identified that the machine has been placed in a restricted
state for a backup to take place.
Was the backup a regular scheduled job which placed the machine in a
restricted state?
Is the process a CL program running the backup?
Have you checked the process to determine whether the backup completed
normally?
What was the process for the machine to be returned to operation?
Will the same issue occur this coming Sunday?

You need to walk through the process to determine if the process is working
as designed.

Cheers,


Norm Dennis


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of sneha verma
Sent: Tuesday, 15 December 2009 9:17 PM
To: midrange-l@xxxxxxxxxxxx
Subject: Re: Server Connectivity Checklist

Hello Norm,

Yes the machine was rebooted.It went to staus hang after completion of
daily
backup on Sunday night.
For the backup to take place,the system was in restricted state.

When I tried to connect to the server I got a CMN ODBC Driver Failure
message.

The operators who sit next to the server are not technical and hence I
could
not do much.

In such cases will it be worthwhile to issue STRTCPSVR *ALL or any such
command so that the connectivity may be restored?This assumimg the DSP01 is
active.

If on the other hand DSP01 is also a blank screen and there is no power
failure,then what options are left-is it Manual IPL ?

Regards
Sneha

Norm Dennis to Midrange

You say the AS400 was 'rebooted', was the machine powered off at the time
and need to be ipl'd?
If not, was the machine sitting in a restricted state?

Given that the issue was detected on a Monday, is it possible that a backup
and system shutdown occurred over the weekend?
Maybe there was a power failure.
Is the machine in the same location as the network server?

To put together your checklist you need to identify all the possible risks
and vulnerabilities for consideration.


Norm Dennis

- Hide quoted text -

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Ritesh Bahadur
Sent: Monday, 14 December 2009 5:41 PM
To: Midrange Systems Technical Discussion
Subject: Re: Server Connectivity Checklist

Hello Norm,

I connect via the i series navigator directly from my office.

At home I connect via the VPN followed by i series navigator.

This morning there was an error mentioning CMN ODBC Driver Failiure while I
tried to connect from my office.The server was not able to be pinged as
well
during that time.I called the remote site and after that they rebooted the
AS400 .This solved the issue and I was able to reconnect.

But I would like to know the list of steps/checks which I should perform in
future to make out if the issue relates to AS400 or it is network related .

This will also save time in contacting the appropriate group with the
issue.

Regards
Sneha

On Mon, Dec 14, 2009 at 10:57 AM, sneha verma
<snehaverma001@xxxxxxxxxxxxxx>wrote:

Hi,

I remotely support the AS400 Servers.

At times,I am unable to connect to the server.The server can also not be
pinged from my end.

In such cases can anyone please provide me a list of steps/tests which I
should perform to make sure that the problem is not an AS400 Problem and
it
is realted to networks.

Regards
Sneha
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On Mon, Dec 14, 2009 at 10:57 AM, sneha verma
<snehaverma001@xxxxxxxxxxxxxx>wrote:

Hi,

I remotely support the AS400 Servers.

At times,I am unable to connect to the server.The server can also not be
pinged from my end.

In such cases can anyone please provide me a list of steps/tests which I
should perform to make sure that the problem is not an AS400 Problem and
it
is realted to networks.

Regards
Sneha

--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
To post a message email: MIDRANGE-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/midrange-l.


No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 9.0.716 / Virus Database: 270.14.105/2562 - Release Date: 12/15/09
15:52:00


--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing
list
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