× The internal search function is temporarily non-functional. The current search engine is no longer viable and we are researching alternatives.
As a stop gap measure, we are using Google's custom search engine service.
If you know of an easy to use, open source, search engine ... please contact support@midrange.com.


  1.  Home
  2. MIDRANGE-L
  3. June 2008

Re: How to report a defect without Software Maintenance

I don't know if the policy is still the same, but it used to be that if you called to report a problem, agreed to pay the hourly fee, and it turned out to be a true defect, IBM waived the hourly fee.

Is that no longer the case?


Jerry Adams wrote:
Simon,

You could report it via iSociety's Requirements section (http://isociety.common.org/). This is really intended for things equivalent to DCR's, but it is the only way that I know of to make an end run since one does not have to have an SWMA to use it. You do have to register at iSociety, but that's free.

Not exactly what I think you are asking for, but it is all that I can come up with.

Jerry C. Adams
IBM System i Programmer/Analyst
B&W Wholesale
office: 615-995-7024
email: jerry@xxxxxxxxxxxxxxx

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Simon Coulter
Sent: Monday, June 23, 2008 12:39 AM
To: Midrange-L MIDRANGE-L
Subject: How to report a defect without Software Maintenance


I have found a defect in Rexx on OS/400. I have a test case to prove
it. It appears to have been broken for ever. It's slightly obscure. I
don't want a PTF for the problem. I do want to inform IBM (Rochester)
so it can be tracked, prioritised, and fixed in a future release. How
can I do that if I don't have a current Software Maintenance
Agreement (or whatever it's called now)?

I tried reporting it "Using the Internet" as described on:
http://www.ibm.com/servers/eserver/support/iseries/fixes/
basicswsupport.html

via the Software Service Request link but that just got me a call
from IBM Support saying I wasn't current on maintenance and they
couldn't help.

Regards,
Simon Coulter.
--------------------------------------------------------------------
FlyByNight Software OS/400, i5/OS Technical Specialists

http://www.flybynight.com.au/
Phone: +61 2 6657 8251 Mobile: +61 0411 091 400 /"\
Fax: +61 2 6657 8251 \ /
X
ASCII Ribbon campaign against HTML E-Mail / \
--------------------------------------------------------------------



--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
To post a message email: MIDRANGE-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/midrange-l.



As an Amazon Associate we earn from qualifying purchases.

This thread ...
Follow-Ups:
Replies:
Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.