We are in the same situation, where I am the primary contact and my
coworker is alternate.
We use Messenger Plus for general system notifications. It can send
email, pages, and text messages. It supports escalation (repeat
notifications or notifications "up the chain") if critical messages are
not answered in a time window.
TS Water Valley
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Burns, Bryan
Sent: Wednesday, March 19, 2008 09:12
Good morning all,
Looking for input on the best approach for the alternative phone number
to use in Service Contact Information. For years, I've been the primary
and a coworker has been the alternative, but I've been considering
changing the alternative to my cell number so IBM will contact me at
home for hardware failures. However, if I'm not reachable - let's say
I'm out of town - then our organization will not be aware of the issue.
A worst-case scenario is that system crashes on a Saturday night and IBM
leaves messages on our primary and alternative phone numbers and we
don't discover the crash until Monday morning. Given the stability of
the platform, the probability of this occurring is very low but it only
has to happen once, and then we'll make sure it can't occur again. Is
it time to buy a third party messaging software package?
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