Agreed that IBM is a behemoth company that moves slow on change... BUT -
i've not found another large company that is anywhere near as responsive to
customers as they are. Especially through a good businss partner. IBM's
not perfect... but who is? In my experience, at least they understand
'business critical' items and situations and are willing to respond to them
and treat them as such.
rob@xxxxxxxxx
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<midrange-l@xxxxxxxxxxxx>
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Subject
Re: V6R1
Please respond to
Midrange Systems
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<midrange-l@midra
nge.com>
Lukas,
We're no giant. And I'm not sure whether or not we qualify as "SMB" (I
don't have access to:
http://www-1.ibm.com/partnerworld/pwhome.nsf/weblook/pub_strategies_smb_mktsell_querytool.html
I, too, have had PMR's open for YEARS.
I've found that legal helps to get things rolling. Like the time when
Facsimile Support/400 didn't support a transmitter id at the header for
certain types of hardware (like their simple fax/data modem). I had
someone fax them a US law from a law manual that says that is illegal. Boy
did that restriction get lifted fast! One of the few times I was able to
rapidly circumvent "DCR". But, other than that, legal has never been
involved. That just sours a relationship.
Rob Berendt
--
Group Dekko Services, LLC
Dept 01.073
PO Box 2000
Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com
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