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Lukas,
We're no giant. And I'm not sure whether or not we qualify as "SMB" (I
don't have access to:
http://www-1.ibm.com/partnerworld/pwhome.nsf/weblook/pub_strategies_smb_mktsell_querytool.html
I, too, have had PMR's open for YEARS.
I've found that legal helps to get things rolling. Like the time when
Facsimile Support/400 didn't support a transmitter id at the header for
certain types of hardware (like their simple fax/data modem). I had
someone fax them a US law from a law manual that says that is illegal. Boy
did that restriction get lifted fast! One of the few times I was able to
rapidly circumvent "DCR". But, other than that, legal has never been
involved. That just sours a relationship.
Rob Berendt
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