Re: IBM HW support voice problems

I've had the same experience... especially with the first level and initial
support connections. They must be at the bottom of the QOS food chain on
their voice network...




"SJL"
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11/12/2007 05:46 Subject
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It's a long way to Bangalore...
- sjl

----- Original Message -----
From: "Justin C. Haase" <jchaase@xxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Sent: Monday, November 12, 2007 4:09 PM
Subject: IBM HW support voice problems


Is anyone else having trouble with the voice quality once you get past
the auto-attendant at 1-800-IBM-SERV? Seems like it's only been the
past few weeks.

Software support is fine, hardware support sounds like a VoIP
connection over lamp cord. Really choppy, bad quality. If it was
happening on the auto-attendant prompts, I'd blame my service, but it
only happens once a live person is obtained for initial information
retrieval. Same on my landline as my cell.

Anyone else?

jch
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