----- Original Message -----
From: "Justin C. Haase" <jchaase@xxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Sent: Monday, November 12, 2007 4:09 PM
Subject: IBM HW support voice problems
Is anyone else having trouble with the voice quality once you get past
the auto-attendant at 1-800-IBM-SERV? Seems like it's only been the
past few weeks.
Software support is fine, hardware support sounds like a VoIP
connection over lamp cord. Really choppy, bad quality. If it was
happening on the auto-attendant prompts, I'd blame my service, but it
only happens once a live person is obtained for initial information
retrieval. Same on my landline as my cell.
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