RE: V5R4 patches and direct connect Ops Console

Hi Mike! Guess who again! (BTW, I can get into WebQuery now, but I've
gotten so many phone calls and emails that I haven't really done anything
yet.)

I had that exact issue Thursday night. I applied all the PTFs required for
WebQuery and IPLed from home via VPN. After 45 minutes the console wasn't
up and I was getting nervous. So I tried a plain old telnet and got right
in. Everything was fine -except- ops con would not work. Rebooted the work
PC and everything, no luck. Finally opened a sev 1 PMR from home. IBM took
me into the bowels of STRSST and did a reset on the console. About 5
minutes later (it really took awhile) it popped up.

I would not want to try to remember everything we did for fear of royally
screwing up your machine, but my PMR (now closed) was 06465 branch 500. You
could reference that if you call IBM.

Transcript of PMR 06465,500:

------------------------------------------------------------------------
****** FI 1610 New Call Format Insert ******
Operating System with Version/Release:OS/400 5.4
Product with Version/Release: same
Enter Machine Type,Serial#:
Usage or Defect (zSeries Only): Non-zSeries Request

Prob. Description:

cannot connect to ops console


****** End of Format Insert ******
I5 : 9406 Model 520 ( $$I5520 )
MAIN : i5/OS / iSeries / AS/400 - Keyword Search
MASTER : Operations Console
CONS : Monday-Friday
CONSMF : All other times
RESULT ==> : OFFCA,163 (5722XE100)
________________________-07/09/28-02:05--AL____________________________
________________________-07/09/28-02:05--AL____________________________
________________________-07/09/28-02:17--CT____________________________
________________________-07/09/28-02:47--AL____________________________
________________________-07/09/28-02:47--AL____________________________
________________________-07/09/28-02:47--CR____________________________


.

Customer Rep: Jeffrey Crosby

Problem: Console not working after applying PTFs.

Action Taken: QAUTOCFG = 1
QCONSOlE = DSP01
QIPLTYPE = 0

I had him go into SST and use the OPSCONSOLE macro. We
did to "restart" commands and then his console came back.
He is using PC AnyWhere from home, so this saved him a
trip into work.

Action Plan: Removing System Down Flag and RQ OFFFUP and OK to close at
EOS if no callback from the customer by then.

.
________________________-07/09/28-02:47--AL____________________________
________________________-07/09/28-13:07--CC____________________________

.
ACTION TAKEN: Closing