Re: iSeries Access for Windows problem

Is it the same user regardless of PC? Have you had the user try from a
known working PC? If the user can access the system from a different
PC, reinstall. If they can't, it's a user profile (I'll bet) issue.

On 6/22/07, Angus MacQueen <amacqueen@xxxxxxxxx> wrote:
> We have one user who consistently cannot connect to one of our boxes, no
> other user has the same problem.
>
> Server is at V5R3 and the client was at V5R2 but as of today is at V5R3
with
> the latest service pack and we're still getting the same error.
>
> The error code is CWBLM0031 followed by RC1=2 and RC2=21, I've searched
> Google and the archives for a solution but to no avail. All the
suggestions
> such as LICPGM's not being there, differences in CCSID's etc. provide no
> resolution.
>
> The one possible solution suggests a conflict between an earlier version
of
> Client Access and iSeries Access. There is no evidence on the user's PC
of
> any residue of an earlier version so that may not be it, but who knows
for
> sure (we are talking Windows here).
>
> Before I get him to go through the pain of trashing the PC install of
> iSeries Access and re-installing does anyone here have any wisdom on
this
> one.
>
> Many thanks
>
> Angus
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