Re: iSeries Access for Windows problem

["Angus MacQueen" <amacqueen@xxxxxxxxx>]

Michael, thanks for your reply, the user can sign on successfully from other
PC's.

Guess it's down to scratching his iSeries Access install and starting over.
Another thought tho' if I do that is - do I need to clean the registry as
well?

Angus

On 22/06/07, Michael Ryan <michaelrtr@xxxxxxxxx> wrote:
> Is it the same user regardless of PC? Have you had the user try from a
> known working PC? If the user can access the system from a different
> PC, reinstall. If they can't, it's a user profile (I'll bet) issue.
>
> On 6/22/07, Angus MacQueen <amacqueen@xxxxxxxxx> wrote:
> > We have one user who consistently cannot connect to one of our boxes, no
> > other user has the same problem.
> >
> > Server is at V5R3 and the client was at V5R2 but as of today is at V5R3
> with
> > the latest service pack and we're still getting the same error.
> >
> > The error code is CWBLM0031 followed by RC1=2 and RC2=21, I've searched
> > Google and the archives for a solution but to no avail. All the
> suggestions
> > such as LICPGM's not being there, differences in CCSID's etc. provide no
> > resolution.
> >
> > The one possible solution suggests a conflict between an earlier version
> of
> > Client Access and iSeries Access. There is no evidence on the user's PC
> of
> > any residue of an earlier version so that may not be it, but who knows
> for
> > sure (we are talking Windows here).
> >
> > Before I get him to go through the pain of trashing the PC install of
> > iSeries Access and re-installing does anyone here have any wisdom on
> this
> > one.
> >
> > Many thanks
> >
> > Angus
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