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Was the IBM rep speaking Hinglish?

- sjl

----- Original Message ----- From: "Paul Nelson" <nelsonp@xxxxxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'" <midrange-l@xxxxxxxxxxxx>
Sent: Sunday, June 03, 2007 7:44 AM
Subject: RE: MF41265


Yuck. It sounds like you haven't had a good weekend. I guess I'll wait to
put on this latest batch of patches.

On another QC issue, a client had their BP upgrade them to V5R4 a couple of
weeks ago. Even after entering their key codes, they were getting a message
about a license key. The BP was stumped, so they called IBM and got a PTF to
install. Unfortunately, the message kept appearing. The support line said
there was only a 50-50 chance that the PTF would work. They had the client
re-enter the key information, and the message went away. Bizarre.

I guess we're completely spoiled by the quality coming out of Rochester, and
are surprised to see hiccups like this.

Paul Nelson
Cell 708-670-6978
Office 708-425-4198
nelsonp@xxxxxxxxxxxxx

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of rob@xxxxxxxxx
Sent: Sunday, June 03, 2007 6:59 AM
To: Midrange Systems Technical Discussion
Subject: MF41265

I put on the latest cume (V5R4-7107), and all of the latest group ptfs
listed at:
http://www-912.ibm.com/s_dir/sline003.nsf/GroupPTFs?OpenView&view=GroupPTFs
Then I scrolled down through every product listed at:
http://www-912.ibm.com/s_dir/slkbase.nsf/recommendedfixes
And ordered those ptf's.
Upon IPL many raid cards reported
CPPEA02-*Attention* Contact your hardware service provider now.
possible failing items:
39J0290
ANYBRDG
In STRSST's service action log:
SRC Resource
27808150 DC10
27808150 DC11
27808150 DC15
27808150 DC12
27808150 DC09
Called in a CE with a load of cards. Turned out that somewhere in there
is a ptf, MF41265, that has special instructions in it's cover letter. Has
to be applied permanently. (Along with MF40763 and MF41175.)
When I order group ptfs and stuff I never check for cover letters. Now I
have to figure out if MF41265 came down with those, or, if it was one of
the other recommended ptfs.

Rob Berendt
--
Group Dekko Services, LLC
Dept 01.073
PO Box 2000
Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com

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