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  3. May 2007

RE: 3573 tape drives issues

Evidently they are coded as customer replaceable because not once did they
suggest using the CE. I am not sure I would have gotten any further with
a CE on site. I had a good rapport with the phone people and they
accepted my confidence with system service tools. The benefit might have
been just calling the CE in and say "Get it working" and leaving him in
the machine room unattended while I did other tasks. Still might have
taken as long waiting on the new units. Maybe even longer if I had to
wait for the CE to return from other calls.

Rob Berendt

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